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For Immediate Release

Contact

Rachael Lighty

rachael.lighty@bge.com

BGE Crews Restore Service to More Than 68,000 Customers Following Tuesday Evening’s Severe Storm; Company Prepares for Another Round of Storms This Afternoon

Company anticipates the vast majority of outages will be restored by late this evening. However, due to the severity of the damage, some scattered outages will extend into Thursday Customers may report power outages from mobile phones and devices through company’s new mobile website at bge.com or by calling 877.778.2222
 

BALTIMORE (July 9, 2014) – Baltimore Gas and Electric Company (BGE) crews worked throughout the night and morning hours to restore electric service to more than 68,000 customers following Tuesday evening’s thunderstorms. High wind and wind gusts of more than 65 miles per hour brought whole trees and tree limbs down onto power lines and other electric delivery equipment, causing outages. BGE crews will be joined today by mutual assistance crews in order to safely restore service to customers as quickly and as safely as possible. The company expects the vast majority of outages to be restored by late this evening. However, due to the severity of the damage, some scattered outages will extend into Thursday. The company is also preparing for another round of thunderstorms, forecasted to impact central Maryland this afternoon.

“BGE crews continue to work around-the-clock, safely restoring electric service to customers as safely and as quickly as possible,” said Carol Dodson, vice president and chief customer officer for BGE. “In areas sustaining significant tree-related damage, BGE crews must first assess the damage and remove the tree debris before actual repairs to electric delivery equipment can be made. Due to the labor- and time-intensive nature of this type of work, restoration durations may be extended. We thank our customers for their patience and for reporting downed wires and outages to BGE.”

As crews are actively engaged in restoration work, the company is also closely monitoring and planning for the potential of thunderstorms this afternoon. Customers should be aware that more severe weather could cause additional outages and affect restoration efforts. Customers are reminded to report an outage or downed wire to BGE at 877.778.2222. Customers may also report power outages online on the company’s website, bge.com, which can also be accessed via mobile devices using the mobile-enabled version of bge.com. An enhanced power outage map is also available through the mobile and full websites, and provides the general location and status of current electric power outages in BGE’s service area. Customers can view affected area(s), the number of customers affected by an outage, estimated time of restoration if available, and the status of the field crew assigned to repair the issue. BGE keeps customers informed throughout severe weather events using a variety of channels, including traditional news media, bge.com and its social media channels (Twitter, Facebook, YouTube and Flickr).

As a reminder, BGE customers who may be elderly, disabled or dependent on electricity for medical or life-sustaining equipment (Customers with Special Needs), should always have alternate arrangements in place should they experience an extended power outage.

The company is also preparing for additional storms which have been forecasted for this afternoon and reminds customers to proactively prepare for severe weather and the possibility of power outages by taking the following steps: 

  • Stay informed – Be aware of changing weather conditions and plan ahead. Have a battery-powered radio with a weather band so you can hear emergency information when the power is out.
  • Make a plan – Discuss and document an emergency plan with those in your care. Develop a family emergency plan that includes alternative arrangements should the need arise to leave your home. Make provisions for special needs of any family member such as the elderly, disabled, medically affected or infants. If you are dependent on electric-powered medical equipment, you are encouraged to seek alternate arrangements in the event that your electric service is interrupted. 
  • Make a list of emergency phone numbers (including 877.778.2222 to report an outage or a downed wire to BGE) and keep a personal telephone book and one corded phone or a cell phone on hand. 
  • Build an emergency kit – Keep enough emergency supplies on hand for you and those in your care. Remember supplies for children, those with special needs and pets. 
  • Keep the following items readily available:
    • Flashlights – not candles
    • Fresh batteries
    • Battery-operated clock radio
    • Corded telephone
    • Fully charged cell phone
    • Non-perishable foods
    • Water – one gallon of water per person per day for at least three days for drinking and sanitation
    • First aid kit
    • Local maps
    • Blankets

Customers also should consider filling the fuel tanks of their vehicles in the event a power outage affects service to neighborhood gas stations. For customers who rely on well water, filling a bathtub with water in advance of severe weather is strongly encouraged.

In addition to monitoring current and approaching weather conditions that could result in service interruptions, BGE regularly conducts emergency training drills during which all aspects of storm-related service restoration are tested. BGE’s most recent drill occurred in May of this year and involved a detailed review of BGE’s Electric Delivery Emergency Response Plan to ensure that storm response procedures are up-to-date and in line with industry standards.

Customers can find information on preparing for natural disasters and other emergency events at bge.com, as well as storm preparation information and restoration progress via BGE’s social media sites on Twitter and Facebook.

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About BGE: BGE, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 655,000 natural gas customers in central Maryland. The company’s approximately 3,400 employees are committed to the safe and reliable delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with 2013 revenues of approximately $24.9 billion. Like us on Facebook and follow us on Twitter, YouTube and Flickr.

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