For Immediate Release
Baltimore Gas and Electric Company (BGE)
BGE Media Hotline: 410.470.7433
Wind speeds of up to 59 MPH caused significant damage; repairs of scattered pockets of damage being completed tonight
BALTIMORE (Apr. 10, 2020) – BGE has restored electric service to more than 35,000 customers who lost power due to thunderstorms and high winds on Thursday and into Friday. Most of the outages were caused by strong winds knocking trees and large tree limbs onto power lines and other electric equipment throughout BGE's service area. High winds today continue to cause some scattered power outages and are expected to last through early evening. BGE crews are working to repair any additional damage while following Centers for Disease Control health guidelines, practicing social distancing, and using protective equipment like masks and gloves when needed. BGE increased staffing—including through virtual operations—and mobilized crews in advance of the storm.
"We appreciate our customers' patience as our crews work to restore power under challenging conditions. We understand how vital electric service is, especially now when our community is working to persevere during this COVID-19 pandemic," said BGE President and Chief Operating Officer Stephen J. Woerner. "I am proud of the commitment of BGE's lineworkers and emergency response teams to our community and to working safely. They have ensured that we are ready to respond when we are needed most, including at a time when every aspect of what we do has changed to adapt to health safety guidance."
BGE's storm response team is continuously monitoring approaching weather to ensure preparedness for future outages, including forecasts for possible thunderstorms early next week. Customers should also prepare for the possibility of additional outages caused by this storm or other weather events. A real-time outage map is available at outagemap.bge.com; outage and restoration numbers and outages broken down by county are available under the summary tab.
BGE asks all customers, including those with smart meters, to report their outage. Outages and downed wires may be reported by phone (877-778-2222), on BGE.com and on BGE's mobile app available at the Apple Store or Google Play. To sign up for email and text notifications, visit BGE.com/alerts.
As a reminder, never approach or touch downed wires. If an overhead wire falls across your vehicle while you are driving, stay inside the vehicle and continue to drive away from the line. If the engine stalls, do not leave your vehicle; warn others not to touch the vehicle or the wire, and call emergency services.
BGE's restoration priorities are public safety and critical care facilities, such as 911 centers, hospitals and pumping stations. Restoration is generally then scheduled so that the greatest number of customers can be restored as quickly and as safely as possible. However, in cases of extended power outages, consideration is also given to customers who have been without service for the longest amount of time.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.