Skip Ribbon Commands
Skip to main content

For Immediate Release


BGE Media Line


BGE Customers Continue to Experience Improving Electric Service Reliability

Average outage length reduced by nearly one hour since 2009

BALTIMORE (Feb. 6, 2020) – BGE customers again benefited from the company's commitment to providing quality electric power in 2019. Electric system upgrades, new innovative technologies, and the company's dedicated employees have combined to reduce the average length of a service interruption by 58 minutes in the last 10 years.

"BGE focuses on customer service, which is why we continuously work to deliver safer and more reliable electricity throughout our service area," said BGE President and Chief Operating Officer Stephen J. Woerner. "Our customers are experiencing some of the best reliability ever and BGE will continue to strive to improve through modernizing our system, better using the data enabled by our smart grid, and having the most prepared and dedicated lineworkers in the industry."

In 2019, the average number of interruptions experienced by customers was the second lowest rate in BGE's history. BGE also restored power at the second fastest rate ever when customers did experience an outage. Since 2009, the number of electric outages has decreased 32 percent and outage length has been reduced by 40 percent.

The company actively explores innovative technologies that can improve system reliability. Examples include using drones to enable more efficient equipment inspections, installing specialized equipment that can automatically restore service or isolate damage, and providing storm restoration staff with mobile apps that help them identify and get to jobs faster.

BGE invested approximately $1.1 billion in infrastructure improvements and operations and maintenance of the company's electric system in 2019. Since 2014, BGE has invested more than $9.6 billion in improving and operating and maintaining the gas and electric systems serving our customers.

The company continues to share best practices and resources with its Exelon sister utilities: Atlantic City Electric, ComEd, Delmarva Power, PECO and Pepco.


BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM  BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on FacebookTwitterInstagram, and YouTube, and engage with the latest BGE stories on

Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit

© Baltimore Gas and Electric Company, 2023. All Rights Reserved.