For Immediate Release
PeakRewards program participants should expect cycling of air conditioning and/or electric water heaters this afternoon
BALTIMORE (April 26, 2018) – BGE today announced its annual preseason cycling event on the systems that cycle central air conditioners and electric water heaters of customers who voluntarily enrolled in the BGE PeakRewards programs. PeakRewards participants receive bill credits of up to $100 during cycling season for allowing BGE to cycle their central air conditioner or heat pump and/or electric water heater during periods of peak electricity usage. Last summer, PeakRewards participants received over $21 million in bill credits.
"Every year, BGE carefully reviews all aspects of the PeakRewards program in an effort to continuously improve our system operations and communications with our customers," said Rodney Oddoye, vice president of customer operations and chief customer officer for BGE. "This annual test helps ensure our customers and systems are prepared for summer when cycling events are most likely to be called."
PeakRewards participants received a letter informing them of the preseason event and that their central air conditioner or heat pump will be cycled up to their chosen level: 50, 75 or 100 percent during today's event. Customers enrolled in the PeakRewards Electric Water Heater program will also be cycled during the preseason cycling event. During the event, program participants will have power to their water heaters interrupted and no additional hot water will be produced for the duration of the event. To minimize the impact, the preseason event has been scheduled to coincide with mild temperatures between 10 a.m. and 2 p.m. on a weekday when many customers are less likely to be at home.PeakRewards participants will be unable to override participation in this test event. Customers with medical or health issues that may be impacted by program participation or who require assistance should call the PeakRewards customer hotline at 1.888.309.PEAK (7325).
Cycling events will typically occur during the summer months of June through September but can happen during other months throughout the year. Cycling typically occurs Monday through Friday but the actual start time, end time, duration and day of the week of each cycling varies. The length of a cycling event will depend on the need for BGE to reduce electric demand. It generally begins between noon and 3 p.m. and could last seven hours or longer if system conditions require a longer transition to normal operations.
PeakRewards participants are notified of cycling events through many channels. Notifications will be sent by email or text for participants who have requested to receive PeakRewards cycling event alerts. Participants are encouraged to sign up to receive event notifications by SMS / text message. SMS text messages are an easy way to receive immediate notification about cycling events directly to a mobile phone. To update contact information and notification preferences, customers should visit BGE.com/MyNotifications. Information about cycling events will also be posted to the PeakRewards Event Central webpage, BGEsavings.com/PeakRewardsEvent.
The more than 320,000 customers who participate in PeakRewards help reduce the likelihood of power outages when electricity use is highest—normally summer days with extreme temperatures. For more information on how to enroll in PeakRewards, visit BGEsavings.com or call 1-888-309-PEAK(7325).
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable power delivery to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland, as well as enhanced energy management, conservation, environmental stewardship and community assistance. J.D. Power's 2017 Electric Utility Business Customer Satisfaction Study SM ranked BGE highest in customer satisfaction with business electric service in the east among large utilities. The company also has an estimated annual economic impact of $5 billion of output in its service area, supporting more than 9,500 local jobs and producing $923 million in labor income. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube and Flickr.