For Immediate Release
Voluntary PeakRewards participants should expect cycling of air conditioning and/or electric water heaters this afternoon
BALTIMORE (May 12, 2017) – Baltimore Gas and Electric Company (BGE) today announced that it will perform its annual preseason cycling event on the systems that cycle the central air conditioners and electric water heaters of customers voluntarily enrolled in the PeakRewards programs. PeakRewards participants receive bill credits of up to $100 during cycling season for allowing BGE to cycle their central air conditioner or heat pump and/or electric water heater during periods of peak electricity usage. Last summer, PeakRewards participants received $21 million in bill credits.
"BGE carefully reviews all aspects of the PeakRewards program in an effort to ensure the program is meeting the expectations of our customers and delivering on BGE's electric grid commitment," said Rob Biagiotti, vice president and chief customer officer for BGE. "This annual test helps ensure our customers and systems are prepared ahead of the summer peak demand season when cycling events are most likely to occur."
PeakRewards participants will receive a letter informing them of the preseason event and that their central air conditioner or heat pump will be cycled up to their chosen level: 50, 75 or 100 percent. Customers enrolled in the BGE PeakRewards Electric Water Heater program will also be part of this preseason cycling event. During the event, program participants will have power to their water heaters interrupted and no additional hot water will be produced for the duration of the event. Neither PeakRewards air conditioner or water heater customers will be able to override participation in this test event. Customers with medical or health issues that may impact program participation or who require assistance should call the PeakRewards customer hotline at 1.888.309.PEAK (7325)
Cycling events will typically occur during the summer months of June through September, but can happen during other months throughout the year. Cycling typically occurs Monday through Friday, but the actual start time, end time, duration and day of the week of each cycling varies. The length of a cycling event will depend on the need for BGE to reduce electric demand. It generally begins between noon and 3 p.m. and could last seven hours or longer if system conditions require a longer transition to normal operations.
PeakRewards participants are notified of cycling events through a number of channels. Notifications will be made by email for participants who have requested to receive PeakRewards cycling event emails. Participants are also encouraged to sign up to receive event notifications by SMS / text message. SMS text messages are an easy way to receive immediate notification about cycling events directly to a mobile phone. To update contact information and notification preferences, customers should visit BGE.com/MyAccount. Information about cycling events will also be posted to the PeakRewards Event Central website, BGEsavings.com/PeakRewardsEvent.
To minimize the impact, the preseason event has been scheduled to coincide with mild temperatures between 10 a.m. and 2 p.m. on a weekday when many customers are less likely to be at home.
The more than 320,000 customers who participate in PeakRewards help reduce the likelihood of power outages when electricity use is highest—normally summer days with extreme temperatures. For more information on how to enroll in PeakRewards, visit BGEsavings.com or call 1-888-309-PEAK(7325).
BGE, founded in 1816 as the nation's first gas utility, is Maryland's largest natural gas and electric utility. Headquartered in Baltimore, BGE delivers power to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland. The company's approximately 3,200 employees are committed to the safe and reliable delivery of natural gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. The company also has an estimated annual economic impact of $5 billion of output in its service area, supporting more than 9,500 local jobs and producing $923 million in labor income. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube and Flickr.