When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
For Immediate Release
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BALTIMORE (Oct. 27, 2022) – BGE recently launched its new self-service, online Assistance Finder tool, giving residential customers a new way to explore and receive personalized energy assistance program recommendations. Finding, understanding, and applying for energy and financial assistance can be challenging for many customers in need.
The Assistance Finder is a one-stop-shop for anyone seeking energy assistance that can be accessed on mobile or the web. Using a brief questionnaire based on a customer’s household information, the tool identifies assistance options, then provides easy to follow steps to apply.
Customers can access the Assistance Finder by visiting bge.com/AssistanceFinder then signing into their BGE account. Guests can also use the tool without signing in.
“BGE’s new Assistance Finder tool makes finding energy assistance easier than ever for our customers,” said Chimaobi Chijioke, vice president, customer operations at BGE. “The newly designed webpage guides customers in determining eligibility for assistance and includes resources, FAQs and energy efficiency tips.”
Recommendations for assistance are based on customers’ unique needs and what they are likely to qualify for. Based upon eligibility, assistance options may include: