BGE Launches New Energy Assistance Tool that Provides Customers with Recommended Programs that Fit Their Needs

BALTIMORE (Oct. 27, 2022) – BGE recently launched its new self-service, online Assistance Finder tool, giving residential customers a new way to explore and receive personalized energy assistance program recommendations. Finding, understanding, and applying for energy and financial assistance can be challenging for many customers in need.

The Assistance Finder is a one-stop-shop for anyone seeking energy assistance that can be accessed on mobile or the web. Using a brief questionnaire based on a customer’s household information, the tool identifies assistance options, then provides easy to follow steps to apply.

Customers can access the Assistance Finder by visiting bge.com/AssistanceFinder then signing into their BGE account. Guests can also use the tool without signing in.

“BGE’s new Assistance Finder tool makes finding energy assistance easier than ever for our customers,” said Chimaobi Chijioke, vice president, customer operations at BGE. “The newly designed webpage guides customers in determining eligibility for assistance and includes resources, FAQs and energy efficiency tips.”

Recommendations for assistance are based on customers’ unique needs and what they are likely to qualify for. Based upon eligibility, assistance options may include:

Office of Home Energy Programs Assistance (OHEP)
Financial Assistance from The Fuel Fund of Maryland
Limited Income Energy Efficiency Program (LIEEP)
BGE Payment Arrangements
BGE Due Date Extension
Energy Savings Days and more

BGE also provides year-round energy savings tips that can save customers money and energy, free home energy assessments, and rebates and discounts on energy-saving products.

Additional Bill-Assistance

BGE is committed to helping all customers access safe, reliable, and affordable energy service. All customers are encouraged to review their assistance and payment options. BGE has payment plans available, which can spread outstanding balances out for up to 24 months. In addition, budget billing makes short-term fluctuations in monthly bills easier to handle by dividing annual energy costs evenly throughout the year.

Customers who are behind on their account must act now to establish an individually tailored payment plan aimed at bringing their account up to date over a mutually agreeable period. Learn more at bge.com/MyAccount.

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BGE is Maryland's largest natural gas and electric utility, providing safe and reliable energy delivery to more than 1.3 million electric customers and nearly 700,000 natural gas customers in central Maryland. The company was founded in 1816 as the nation's first gas utility and remains headquartered in Baltimore City to this day. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading energy utility company. Engage with the latest BGE stories on bgenow.com and connect with BGE on Facebook, Twitter, Instagram, and YouTube.