When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
For Immediate Release
Contact
Aaron Koos
aaron.koos@bge.com
Based on customer feedback, updated website provides convenient, anytime, anywhere access to important account information
BALTIMORE (July 11, 2016) – BGE has launched a new website, providing anytime, anywhere access for customers. The responsive design of the new site optimizes the online experience for customers from any mobile device, tablet or desktop to enable easy access to important account information.
The new design incorporates feedback provided by customers. Upgraded navigation improves access to services, making it easy for customers to report and check the status of outages, view their energy usage and make more informed decisions based on user friendly, easily accessible pages and content.
“Enhancing the online tools for our customers based on their input is one of the many ways BGE is moving smart energy forward,” said BGE CEO Calvin G. Butler Jr. “We know our customers are using different types of devices in various settings, so we are pleased to offer an online experience that seamlessly fits into customers’ lives.”
In addition to the website update, BGE recently expanded the digital notification tools and options that give customers the ability to receive information from the company in several different ways. Customers can elect to receive notifications via text, email or phone about outages, billing, payment, usage and more.
BGE, and its sister Exelon utilities, ComEd, PECO, Pepco, Delmarva Power and Atlantic City Electric are using the latest web technology to enhance the customer online experience.
Customers can experience the new BGE website from any online device at bge.com and connect with BGE through social media sites, including Facebook, Twitter, YouTube, LinkedIn and Flickr.
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BGE, founded in 1816 as the nation’s first gas utility, is Maryland’s largest natural gas and electric utility. Headquartered in Baltimore, BGE delivers power to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland. The company’s approximately 3,200 employees are committed to the safe and reliable delivery of natural gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube and Flickr.
