For Immediate Release
Customers urged to proactively prepare and visit bge.com for important tips
BALTIMORE (October 1, 2015) – Baltimore Gas and Electric Company (BGE) is monitoring Hurricane
Joaquin, which some forecasts indicate could affect the mid-Atlantic region. BGE is making staffing
preparations in order to respond to any potential service interruptions caused by the heavy rain and
damaging winds of a major coastal storm. In addition to the company’s 3,200 employees, BGE is
activating additional support contractors—tree and overhead line crews—and has begun the process of
requesting crews from other utilities. The company also asks customers to make sure they have
contingency plans and supplies prepared should they become necessary.
“We closely monitor all severe weather, and while the path of this storm continues to develop, BGE is
taking steps to ensure we are prepared should it affect the central Maryland area,” said Rob Biagiotti, vice
president and chief customer officer for BGE. “Just as we prepare, customers can also take steps to make
sure they are ready too. We especially ask customers with special needs or who are dependent upon
electricity for medical equipment to have alternate arrangements in place in the event they experience an
extended power outage.”
Customers should report service interruptions or downed wires to BGE at 877.778.2222. BGE asks all
customers, including those with smart meters, to report their outage. Outages may also be reported at
BGE.com and through mobile devices. Customers can find information on preparing for natural disasters
and other emergency events at the storm center on BGE.com, as well as storm preparation information and
restoration progress via BGE’s social media sites Twitter and Facebook. We thank our customers in
advance for taking the time to prepare their homes and families.
Should the storm affect central Maryland, BGE will work to keep customers updated through the
company’s website, local media, and social media channels.
Customers are reminded to have the following basic items on hand:
In addition, customers should consider filling the fuel tanks of their vehicles in the event a power outage
affects service to neighborhood gas stations. For customers who rely on well water, filling a bathtub with
water in advance of severe weather is strongly encouraged. Customers using a generator should follow
manufacturer instructions and be sure to locate generators outside, in well-ventilated areas.
In instances of long periods of heavy rain, BGE prepares for the very real potential of not only outages
relating to overhead power lines, but also outages caused by flooding in cases where water enters gas and
electric meters. In cases where flooding affects equipment after the meter, customers are responsible for all
wiring, pipe, appliances, breaker boxes and any other gas or electric-related equipment or service inside the
home or business.
Customers are urged to consider the following safety tips:
If you experienced flooding, do not turn on any lights or appliances without having a comprehensive
inspection performed by a licensed electrician and also by a registered plumber with a gasfitter's license for
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BGE, headquartered in Baltimore, is Maryland’s largest natural gas and electric utility, delivering power
to more than 1.25 million electric customers and more than 650,000 natural gas customers in central
Maryland. The company’s approximately 3,200 employees are committed to the safe and reliable delivery
of natural gas and electricity, as well as enhanced energy management, conservation, environmental
stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the
nation’s leading competitive energy provider, with 2014 revenues of approximately $27.4 billion. Like us
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