For Immediate Release
Jarrett Carter Sr.
This is the second recent recognition of BGE’s leading customer satisfaction performance
BALTIMORE (Dec. 21, 2017) -
Baltimore Gas and Electric Company (BGE) was recently announced as one of the nation’s highest ranked gas and electric utility companies as rated by residential customers surveyed by Market Strategies International in its annual Utility Trusted Brand & Customer Engagement ™ Residential Cogent Report. This is the second recent recognition of BGE’s
leading customer satisfaction performance.
“BGE is honored to be recognized for the focus we place on our customers’ experience,” said Calvin G. Butler Jr, chief executive officer of BGE. “Our employees are committed to delivering premier customer service with an emphasis on safety, reliability, efficiency and innovation.”
From a benchmark set of 130 electric, natural gas and combination utilities in the study, companies are recognized for building strong customer engagement through superior service, brand trust and product experiences. BGE’s performance led to the company’s Engaged Customer Relationship score of 746, the top score among combination gas and electric companies in the east region.
BGE also earned an Engaged Customer Relationship score of 790 in Market Strategies International’s
Utility Trusted Brand & Customer Engagement™ Business Cogent Report, ranking third among east region utilities.
BGE has been investing in new technologies, maintaining financial discipline to keep costs down, and delivering innovative digital tools and energy efficiency programs that allow customers to take more control of their energy usage.
The company has also been continuously improving service reliability over the last several years. As the year ends, expectations are that for 2017, BGE electric customers will have experienced the fewest outages on record and when outages did occur, BGE restored power faster than at most times in the company’s 201-year history. While outages are caused by a wide range of factors including weather, BGE is focused on reducing all potential causes through investment in infrastructure upgrades, enhanced maintenance and innovative programs.
BGE is part of the Exelon family of utilities, which include Atlantic City Electric, ComEd, Delmarva Power, PECO and Pepco that share best practices to deliver a premier customer experience.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.