For Immediate Release
BALTIMORE (July 18, 2018) - BGE was recently announced as the nation's top-ranked energy company in brand trust by business customers and among the most trusted residential electric and natural gas utility brands among residential customers, as surveyed in its annual Utility Trusted Brand & Customer Engagement™: Business and Residential, two Cogent Reports™ studies by Market Strategies International.
The designation recognizes utilities for building strong customer engagement through service satisfaction, product experience and brand trust. BGE's performance in local outreach efforts, customer advocacy, environmental focus, effectiveness in communication and qualitative reliability led to the company's business customer brand trust score of 795, the highest among all combined (gas and electric) utilities in the United States.
BGE's brand trust index residential score of 702 was among the top ten energy companies in the East region.
"BGE is honored to have earned the trust of our customers through our commitment to reliable service, excellent customer care and innovation in the marketplace," said Calvin G. Butler Jr., chief executive officer for BGE. "We will continue to emphasize transparency, collaboration and fiscal responsibility as we work to build cleaner and brighter futures for our customers and communities across central Maryland."
BGE has been investing in new technologies, maintaining financial discipline and delivering innovative digital tools and energy efficiency programs that allow customers to take more control of their energy usage.
The company has also been continuously improving service reliability over the last several years. In 2017, BGE electric customers experienced the fewest outages on record and when outages did occur, BGE restored power faster than at most times in the company's 202-year history. While outages are caused by a wide range of factors including weather, BGE is focused on reducing the potential for outages through investment in infrastructure upgrades, enhanced maintenance and innovative programs.
BGE is part of the Exelon family of utilities, which include Atlantic City Electric, ComEd, Delmarva Power, PECO and Pepco that share best practices to deliver a premier customer experience.
BGE, founded in 1816 as the nation's first gas utility, is Maryland's largest natural gas and electric utility. Headquartered in Baltimore, BGE delivers power to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland. The company's approximately 3,200 employees are committed to the safe and reliable delivery of natural gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. The company also has an estimated annual economic impact of $5 billion of output in its service area, supporting more than 9,500 local jobs and producing $923 million in labor income. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube and Flickr.