For Immediate Release
Biagiotti will serve as BGE’s lead customer advocate focusing on best-in-class customer service
BALTIMORE (April 2, 2015) –Baltimore Gas and Electric Company (BGE) recently announced that Robert D. Biagiotti, P.E., has been named vice president and chief customer officer (CCO) for the company. In this position, Biagiotti will strengthen BGE’s commitment to best-in-class customer service while helping customers meet their energy management needs. As BGE’s lead customer advocate, he is responsible for ensuring a comprehensive view of all customer-facing functions throughout the company and fostering continued, sustainable improvements in customer service.
"At BGE, we have a long tradition of focusing on excellent customer service each and every day," said Calvin G. Butler Jr., chief executive officer. "As our customers’ needs evolve, we continue to transform our business to ensure we are delivering quality service and working together with our customers to meet their needs. Rob’s new role is an important part of this effort. His experience and understanding of our customers and their needs makes him a strong leader in our efforts to ensure a customer-centric culture, complete with accountability and ownership at all levels of BGE."
Biagiotti has held numerous technical and leadership positions throughout his 24 year tenure with BGE. Prior to being named chief customer officer, Biagiotti served as the vice president of gas distribution, where he was responsible for the safe operation of BGE’s gas system including gas engineering and planning, regional gas operations, design services, damage prevention, regulatory compliance and integrity management functions.
"Today’s customer service expectations and energy-management options are quickly changing and improving," said Rob Biagiotti, vice president and chief customer officer. "As we work together with our customers to better meet those needs, it is increasingly important that both residential and business customers know that we are committed to enhancing their experience with us."
Biagiotti earned a Bachelor of Science degree in electrical engineering with a minor in Mathematics from Virginia Tech and a master’s degree in business administration from Loyola College of Baltimore. He is a licensed professional engineer in the state of Maryland, a senior member of the Institute of Electrical and Electronics Engineers (IEEE), a past chairman of the Baltimore Chapter of the IEEE-Power Engineering Society, and a past member of the Southeastern Electric Exchange's Power Quality and Reliability Committee. Biagiotti is currently a member of the American Gas Association’s (AGA) Customer Service Committee and is also a past member of the AGA’s Operations Management Committee.
Biagiotti was a member of the 2004 and 2006 Constellation Energy Dragon Boat teams in support of Catholic Charities and served as Chairman of BGE’s United Way Campaign for 2013 and 2014. He currently serves on the board of directors for the Howard County Community Action Council and College Bound. He is a 2010 graduate of Leadership Maryland, Howard County.
BGE is committed to a robust leadership rotation, which provides the executive leadership team to lead and gain experience in all aspects of the business, better improving BGE’s safety, reliability and customer service. The company’s succession planning and leadership development enable employees to acquire new skills sets that can be used throughout the organization and the company benefits by placing strong leaders in critical business areas. For more information on the BGE executive leadership team, visit bge.com.
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BGE, headquartered in Baltimore, is Maryland’s largest natural gas and electric utility, delivering power to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland. The company’s approximately 3,200 employees are committed to the safe and reliable delivery of natural gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with 2014 revenues of approximately $27.4 billion. Like us on Facebook and follow us on Twitter, YouTube and Flickr.