For Immediate Release
BALTIMORE (January 4, 2018) – Rodney Oddoye has been named chief customer officer and vice president of customer operations for BGE. Oddoye is responsible for ensuring that the company provides best-in-class customer service. As BGE's principal customer advocate, he leads all customer operations and is charged with finding innovative ways to meet or exceed customers' needs and expectations.
"BGE's history as a leader in customer service is a result of focusing on customers' needs every day, whether it's how best to interact with us or how they can be more efficient users of energy," said Calvin G. Butler Jr, BGE's chief executive officer. "We are focused on continuously improving our performance and anticipating evolving customer expectations. Throughout his career, Rodney has demonstrated a commitment to delivering for customers, and as our new chief customer officer, he will help BGE continue on its path of improving the customer experience."
Oddoye joined the company in 2003 and has held leadership positions in the electric distribution and finance organizations. Prior to being named chief customer officer, Oddoye was director of regional electric operations and responsible for the safe and reliable operation of the electric distribution system. He also led BGE's financial operations organization responsible for the company's long-range planning efforts and execution of yearly financial plans. Oddoye earned an electrical engineering and physics degree from the University of Maryland and Washington College and a master's degree in business administration from Loyola University. He is active in the community, serving on several boards, including the Howard Community College Educational Foundation and the Center for Urban Families.
Oddoye assumes the role of chief customer officer, previously held by Rob Biagiotti who led customer operations since 2015 and is now moving to the position of vice president of electric distribution. BGE has recently been recognized for improving customer satisfaction performance. J.D. Power's 2017 Electric Utility Business Customer Satisfaction StudySM ranked BGE "Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities." MSI Cogent also named BGE both a Residential Customer Champion and Business Customer Champion in their 2017 Utility Trusted Brand & Customer Engagement studies.
Christopher Burton has been named vice president of gas distribution. Burton most recently served as vice president of electric distribution. Darryl Stokes, BGE's vice president of Transmission & Substation, has been named vice president of Transmission Operations & Planning for Exelon's Transmission & Compliance group, with oversight of the reliable operation of the transmission systems for all of Exelon's utilities. BGE continues to mark performance gains in electric service reliability. In 2017, BGE customers experienced the fewest outages on record and when outages did occur, BGE restored power faster than at most times in the company's history. While outages are caused by a wide range of factors including weather, BGE is focused on reducing all potential causes through investment in infrastructure upgrades, enhanced maintenance and innovative programs.
Enabling leaders and employees to rotate assignments is an integral part of BGE's talent development strategy, providing opportunities to broaden perspectives and transfer best practices. For more information on the BGE executive leadership team, visit bge.com.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable power delivery to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland, as well as enhanced energy management, conservation, environmental stewardship and community assistance. J.D. Power's 2017 Electric Utility Business Customer Satisfaction StudySM ranked BGE "Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities." The company also has an estimated annual economic impact of $5 billion of output in its service area, supporting more than 9,500 local jobs and producing $923 million in labor income. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube and Flickr.