When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
For Immediate Release
The company is offering immediate enrollment into its Budget Billing program, which spreads payments out over a 12 month period
BALTIMORE (February 23, 2015) – Baltimore Gas and Electric Company (BGE) reminds customers that although commodity prices remain stable, extreme weather can trigger an increase in usage, which may result in higher-than-normal energy bills. BGE is offering customers budget billing and other payment options to help better manage winter bills.
For the period of Nov. 1, 2014 through Feb. 22, 2015, central Maryland experienced 1,001 hours when temperatures were at or below freezing. In February to-date, the area experienced 368 hours at or below freezing, making the current month 36 percent colder-than-normal thus far.
"While we can’t control the weather, we can control how we use energy, even during periods of extremely cold temperatures," said Rob Biagiotti, vice president and chief customer officer for BGE. "Even when the thermostat is kept at the same temperature, heating units must work harder to maintain that temperature. Without taking steps to save energy during these times, energy bills will reflect additional usage and will likely be higher than in months when temperatures are more moderate. We encourage all customers to think about simple steps they can take in their home to save energy each day, no matter the temperature outside."
Customers who heat with older model electric heat pumps are especially vulnerable to sharp increases in usage when auxiliary heating is activated during cold weather. On days when the temperature dips below freezing, a heat pump can use 2 to 3 times as much energy as it does compared to periods when the temperature is above 30 to 40 degrees.
Tracking Energy Use: BGE.com/MyAccount
"Although colder temperatures are the primary driver for increased energy use during the heating season, there are many other contributing factors, some of which may not be as obvious," said Biagiotti. "When it’s bitter cold outside, many families spend more time at home, cooking, watching television, and using computers and other electronics."
BGE encourages customers with smart meters to log on to bge.com/MyAccount to track their daily energy usage, see how weather effects their monthly bill, compare their energy efficiency to neighbors with similar homes and review personalized tips to save energy. Customers can also sign up for text and email alerts when their energy use is leading to a higher-than-usual bill, so they can make adjustments to manage their bill before it arrives.
Budget Billing and Payment Options
In direct response to spikes in customer usage from record cold temperatures, BGE is offering customers immediate enrollment into its Budget Billing program, which spreads payments out over a 12-month period, making larger bills from increased energy usage more manageable. Typically the enrollment process takes a full billing cycle. Customers interested in immediate enrollment into Budget Billing may
do so on BGE’s automated system at
1.800.685.0123, online at bge.com or by contacting a customer care representative either by phone at
1.800.685.0123 or sending an email to MyHomeRep@bge.com.
BGE is also offering customers with higher-than-normal bills from this winter the option of enrolling in the company’s retroactive budget billing option, which will incorporate their current winter bills (up to $500) into their budget billing amount. Customers who wish to enroll in retroactive Budget Billing should call BGE at
800.685.0123 or send an email to MyHomeRep@bge.com and the company will incorporate their current winter bills. Customers already enrolled in Budget Billing do not need to call. Customers who may have more than $500 in arrearages are encouraged to call BGE to discuss their payment options as well.
For customers who purchase their gas and electric supply from BGE, the new Budget Billing amount would reflect the total BGE bill, including commodity and delivery amounts. For customers who purchase their supply from a third-party supplier, the Budget Billing amount will only cover the BGE delivery service charges. Some third-party suppliers may offer a similar service as BGE’s Budget Billing program, but others do not. Customers who currently purchase their supply from a third-party supplier and wish to know their billing options should reach out directly to their supplier.
BGE encourages customers not to wait until they are in crisis to ask for help but rather to contact the Maryland Office of Home Energy Programs online or by calling
1.800.352.1446 to apply for available energy assistance. Qualifying customers can apply for grants at any OHEP office during normal business hours. Customers who need aid beyond the OHEP grant may contact the Fuel Fund of Maryland as well as other community based organizations. For more information on state income guidelines and for information on where and how to apply for assistance, contact the Office of Home Energy Programs (OHEP) at
800-352-1446. Residents of Baltimore City should call
Dollar Donation Fund and Gift of Energy Program
Through BGE’s Dollar Donation Fund, customers are able to designate a modest donation to the Fuel Fund and have it added to their BGE bill each month. When a monthly bill is paid in full, BGE will forward the contribution directly to the Fuel Fund. These donations are all tax-deductible and the Fuel Fund will send customers a summary of their donations for their records after the end of the year. Customers may stay enrolled for as long as they wish, change their donation amount or withdraw from the program at any time. To participate in the Dollar Donation Fund visit bge.com to complete a simple form, or call BGE at
800.685.0123. For more information visit the Fuel Fund online.
Individuals may also consider helping a specific customer with their BGE bill by donating through the Gift of Energy program. Using a special form available on bge.com, customers are able to make donations of any amount to the accounts of specific customers. Donations will apply on a future bill as a credit to the recipients’ BGE account. The recipient will be notified that they have received a gift credit. The donors may also notify the recipients or remain anonymous. The Gift of Energy recipient can be any BGE customer and does not have to qualify for energy assistance or any special programs. The Gift of Energy form can be found on bge.com and includes instructions on where to mail the special form and payment. Customers can also place a Gift of Energy order by calling BGE at
888.232.0088 (there is a $2.00 fee from a third party for this service, and you must have the gift recipient’s name and address).
Energy Saving Tips
Customers are encouraged to visit bge.com/WinterReady for a variety of low-to-no-cost tips to make homes more energy efficient, saving energy and money. The following are steps that all customers can take to reduce energy consumption and lower heating bills:
Shopping for a competitive third-party supplier, combined with the offerings of the BGE Smart Energy Savers Program®, provides customers with many options for reducing their energy bill and better managing energy costs this winter.
For more information on cold weather energy saving tips, visit bge.com/WinterReady.
BGE, headquartered in Baltimore, is Maryland’s largest natural gas and electric utility, delivering power to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland. The company’s approximately 3,200 employees are committed to the safe and reliable delivery of natural gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation’s leading competitive energy provider, with 2014 revenues of approximately $27.4 billion. Like us on Facebook and follow us on Twitter, YouTube and Flickr.