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For Immediate Release

Contact

Linda Foy

linda.j.foy@bge.com

BGE Opens State-of-the-Art Customer Contact Center

BALTIMORE (May 22, 2018) – BGE today unveiled its new state-of-the-art customer contact center, which consolidates approximately 200 employees from two separate locations into a bright, new space at the company's headquarters in downtown Baltimore. Employees began assisting customers from their new work environment in mid-April.​

"BGE believes that great people need great spaces to do great things, and with that in mind, our new contact center is bigger, brighter and more conducive to innovation and collaboration than ever before," said Rodney Oddoye, vice president of customer operations and chief customer officer.  Bringing customer care representatives back downtown to our headquarters puts them in the center of the city, gives them better access to great amenities and provides an environment for them to provide exceptional service to our customers."

Just as BGE provides options for customers to be more energy efficient and better manage their energy use, the contact center was designed to be energy efficient and respectful of the environment. Features include:

  • Automation systems which control HVAC and lighting to improve comfort, energy efficiency and life cycles of building systems, reducing energy consumption and operating costs
  • Programmed timers for outlet receptacles set to operate only during office hours
  • Sensors which turn lights off when motion is not detected for extended periods of time
  • Enclosed offices located in center of the floor with glass walls to provide maximum natural light
  • Waste disposed of in accordance with Green Building Standards.

The U.S. Green Building Council is reviewing BGE's application for LEED certification.

Other benefits of the new contact center include:

  • Three walls of natural light to reduce the use of HVAC
  • Flexible work spaces for privacy and impromptu collaborations
  • Conference rooms with enhanced audio and video technology including tablet-controlled flat screen displays
  • Sit-to-stand desks which let employees choose how they work and improve ergonomics
  • Low-paneled work stations for easier collaboration with colleagues
  • Faster computers and new phones

In addition to calling BGE, customers can connect with BGE via text, email, mobile app and social media.

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BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable power delivery to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland, as well as enhanced energy management, conservation, environmental stewardship and community assistance. J.D. Power's 2017 Electric Utility Business Customer Satisfaction Study SM ranked BGE highest in customer satisfaction with business electric service in the east among large utilities. The company also has an estimated annual economic impact of $5 billion of output in its service area, supporting more than 9,500 local jobs and producing $923 million in labor income. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube and Flickr.

 

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