For Immediate Release
BALTIMORE (May 22, 2018) – BGE today unveiled its new state-of-the-art customer contact center, which consolidates approximately 200 employees from two separate locations into a bright, new space at the company's headquarters in downtown Baltimore. Employees began assisting customers from their new work environment in mid-April.
"BGE believes that great people need great spaces to do great things, and with that in mind, our new contact center is bigger, brighter and more conducive to innovation and collaboration than ever before," said Rodney Oddoye, vice president of customer operations and chief customer officer. Bringing customer care representatives back downtown to our headquarters puts them in the center of the city, gives them better access to great amenities and provides an environment for them to provide exceptional service to our customers."
Just as BGE provides options for customers to be more energy efficient and better manage their energy use, the contact center was designed to be energy efficient and respectful of the environment. Features include:
The U.S. Green Building Council is reviewing BGE's application for LEED certification.
Other benefits of the new contact center include:
In addition to calling BGE, customers can connect with BGE via text, email, mobile app and social media.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable power delivery to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland, as well as enhanced energy management, conservation, environmental stewardship and community assistance. J.D. Power's 2017 Electric Utility Business Customer Satisfaction Study SM ranked BGE highest in customer satisfaction with business electric service in the east among large utilities. The company also has an estimated annual economic impact of $5 billion of output in its service area, supporting more than 9,500 local jobs and producing $923 million in labor income. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube and Flickr.