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For Immediate Release

Contact

Justin Mulcahy

justin.mulcahy@bge.com

BGE Provides Customers With Natural Gas Safety Tips this Heating Season

BALTIMORE, (Oct. 26, 2017) – With cold weather and the heating season quickly approaching, Baltimore Gas and Electric (BGE) would like to remind customers to familiarize themselves with the natural gas safety tips provided in BGE's natural gas safety brochure which is being distributed to homes and businesses in and around BGE's natural gas service area. Customers should be mindful that households and businesses not served directly by natural gas are still in proximity to BGE's and other operators' gas equipment.

"BGE is committed to maintaining a safe and reliable natural gas system and it is vital that our customers know how to recognize, report, and respond to natural gas leaks and emergencies," said Christie McMullen, vice president of Gas Distribution for BGE. "Just as BGE prepares for the heating season, we urge our customers to have their heating systems checked and inspected by a qualified technician to ensure safe and efficient operation."

BGE's natural gas safety brochure is being mailed to all customers. The brochure provides information in English and Spanish, detailing how to recognize and report natural gas leaks. A scratch-and-sniff odor indicator is included that reminds customers about "mercaptan," a safety additive that BGE and other utilities put in natural gas to give it a distinctive rotten egg odor that makes gas easier to detect. The brochure also reminds customers to call Miss Utility at 811 prior to digging anywhere—from large construction jobs to home landscaping and gardening projects.

If you detect a gas leak:

  • Leave the building or area immediately and go to a safe place where you can call BGE, toll free, 24 hours a day at 1.800.685.0123.
  • Extinguish all open flames. Do not use matches or lighters and do not attempt to light an appliance.
  • Do not use any phones, electric switches, thermostats or appliance controls. All of these devices, including battery operated equipment, can cause sparks, and ignite natural gas.
  • Do not start or turn off vehicles or motorized equipment. Abandon any motorized equipment you may be operating
  • Do not attempt to find the source of the leak or to repair a leak.
  • When you call, BGE will respond promptly to survey the area, perform safety measures, and repair BGE's equipment. There is no charge to investigate a gas leak.
  • For more information on natural gas safety and to view an electronic version of BGE's natural gas safety brochure, visit bge.com/naturalgassafety.

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BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM  BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on FacebookTwitterInstagram, and YouTube, and engage with the latest BGE stories on bgenow.com

Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.

 

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