For Immediate Release
BALTIMORE, (Oct. 26, 2017) – With cold weather and the heating season quickly approaching, Baltimore Gas and Electric (BGE) would like to remind customers to familiarize themselves with the natural gas safety tips provided in BGE's natural gas safety brochure which is being distributed to homes and businesses in and around BGE's natural gas service area. Customers should be mindful that households and businesses not served directly by natural gas are still in proximity to BGE's and other operators' gas equipment.
"BGE is committed to maintaining a safe and reliable natural gas system and it is vital that our customers know how to recognize, report, and respond to natural gas leaks and emergencies," said Christie McMullen, vice president of Gas Distribution for BGE. "Just as BGE prepares for the heating season, we urge our customers to have their heating systems checked and inspected by a qualified technician to ensure safe and efficient operation."
BGE's natural gas safety brochure is being mailed to all customers. The brochure provides information in English and Spanish, detailing how to recognize and report natural gas leaks. A scratch-and-sniff odor indicator is included that reminds customers about "mercaptan," a safety additive that BGE and other utilities put in natural gas to give it a distinctive rotten egg odor that makes gas easier to detect. The brochure also reminds customers to call Miss Utility at 811 prior to digging anywhere—from large construction jobs to home landscaping and gardening projects.
If you detect a gas leak:
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.