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For Immediate Release
BGE ranked highest in the study’s Large Utilities in the
East Region with a score of 808, which is 35 points higher than BGE’s first
place score last year and 35 points above this year’s 12-company average of 773
for electric utility business customers. Companies are ranked on a 1,000-point
scale. BGE ranked highest in three of the six study factors, including Billing
and Payment, Price, and Corporate Citizenship.
This comes on the heels of first-place recognitions for BGE
in 2017 and 2018 in the Electric Utility Business customer segments by J.D.
"BGE’s customers are the driving force behind this
exciting news and I sincerely want to thank them for acknowledging us in this
way,” said Calvin G. Butler Jr., chief executive officer of BGE and interim CEO
of Exelon Utilities. “The J.D. Power results affirm that our investments in our
gas and electric infrastructure and improvements to our direct customer
interactions are having a meaningful impact on the communities we serve. While
BGE appreciates the recognition from our customers, we remain focused on
continuous improvement and challenge ourselves to not only anticipate but to
also exceed their ever-evolving needs."
BGE recognizes that our focus on business customers enables
them to succeed and grow, which creates jobs and drives economic
impact. BGE is committed to partnering with the businesses we serve
through our energy efficiency and business development initiatives such as the Smart Energy Savers and Smart
Energy Economic Development (SEED) programs. These initiatives allow
businesses of all sizes to convert energy savings into business expansion.
BGE’s sister Exelon utility Delmarva Power ranked first
among East Midsize Segment Utilities in the J.D. Power 2019 Electric Utility
Business Customer Satisfaction Study.
founded in 1816 as the nation’s first gas utility and headquartered in
Baltimore, is Maryland’s largest natural gas and electric utility. The
company’s approximately 3,200 employees are committed to safe and reliable
energy delivery to more than 1.3 million electric customers and more than
680,000 natural gas customers in central Maryland. In the J.D. Power 2017,
2018 and 2019 Electric Utility Business Customer Satisfaction Studies SM
BGE was ranked Highest in Customer Satisfaction with Business Electric
Service in the East among Large Utilities. BGE is a subsidiary of Exelon
Corporation (Nasdaq: EXC), the nation’s leading competitive energy provider.
Connect with BGE on Facebook,
Twitter, Instagram, and YouTube,
and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric
Company (or "BGE") received the highest score in the East Large
segment of the 2019 Electric Utility Business Customer Satisfaction Study of
electric utility customer satisfaction among business customers. Visit