For Immediate Release
Jarrett Carter Sr.
BALTIMORE (Dec. 15, 2017) Baltimore Gas and Electric Company (BGE) ranks highest in overall customer satisfaction among large utilities in the East Region, according to the annual J.D. Power study announced earlier this week.
BGE ranked highest in the survey’s Large Utilities in the East group with a score of 790, more than 38 points above the 11-company average of 752 for electric utility business customers. Companies are ranked on a 1,000-point scale.
The award recognizes BGE’s strong performance in six measures of customer satisfaction: power quality and reliability, corporate citizenship, price, billing and payment, communications and customer service.
“BGE is experiencing a record year in electric reliability, which we know is important to our customers, particularly our business customers who depend on us to help their companies succeed and grow,” said Calvin G. Butler Jr., chief executive officer for BGE. “While we appreciate that our focus on delivering distinctive customer service is being recognized and want to enjoy this moment, we recognize that we must continue to innovate and challenge ourselves to meet our customers’ evolving needs.”
BGE engages its business customers in many ways. Stakeholder meetings, on-site visits and dedicated communication tools complement programs like BGE’s Smart Energy Savers and Smart Energy Economic Development (SEED) initiatives, designed to help businesses of all sizes convert energy savings into business expansion.
Expectations are that for 2017, BGE customers will have experienced the fewest outages on record and when outages did occur, BGE restored power faster than at most times in the company’s 201-year history. While outages are caused by a wide range of factors including weather, BGE is focused on reducing all potential causes through investment in infrastructure upgrades, enhanced maintenance and innovative programs.
BGE is part of the Exelon family of utilities, which include Atlantic City Electric, ComEd, Delmarva Power, PECO and Pepco that share best practices to deliver a premier customer experience.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.