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For Immediate Release

Contact

Rhea Lewis Marshall

rhea.marshall@bge.com

BGE Redesigns Bill in Response to Customer Feedback

New color graphics and easy-to-read charts will help customers better manage their energy

BALTIMORE (Nov.7, 2016) — BGE customers receiving paper or electronic bills this week will take another look – as their bill has a new, colorful format. The graphic-enhanced bill was designed to make it easier for customers to understand their monthly energy delivery charges and energy consumption information. Standard bill features such as the amount due and due date are now more prominent and easy to find at-a-glance, and new features have been added to assist customers with managing their energy more efficiently.  BGE added all of the updated features based on customer feedback. 

"Customers expect simple, useful, accessible information from their service providers, and the monthly bill is our most frequent customer touchpoint," said Rob Biagiotti, BGE vice president of customer operations and chief customer officer. "Our research showed that customers wanted certain bill details highlighted so they could find them quickly each month. Customers are also seeking information that will help them better manage their bills. Our redesigned format has taken that all into account."

BGE's redesigned bill includes:

 

  • Graphics illustrating the breakdown of current charges for electricity, gas, and all other charges and credits
  • Charts with detailed explanations of electric and gas use for the current bill period as well as a 12-month period
  • A line-by-line description of each bill component.
  • Supply price comparison detailing dollar amounts paid per kilowatt-hour. 
  • Smart Energy News, BGE's customer newsletter, incorporated directly into the regular bill pages

The bill refresh is part of BGE's ongoing efforts to meet customers' changing needs. It follows upgrades including the company's launch of new customer communications tools earlier this year, including the option to select text, email and phone communications to learn about specific topics including energy use and outage status.

For more information on BGE's customer tools and programs, visit bge.com

 

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BGE, founded in 1816 as the nation's first gas utility, is Maryland's largest natural gas and electric utility. Headquartered in Baltimore, BGE delivers power to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland. The company's approximately 3,200 employees are committed to the safe and reliable delivery of natural gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube  and Flickr.

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