When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
For Immediate Release
BALTIMORE (Nov. 13, 2019) – With cooler temperatures and the heating season on the horizon, BGE customers will be using more natural gas to heat their homes and businesses. Just as BGE prepares its natural gas and electric systems for winter, customers should prepare, too. Heating systems should be checked now and inspected by a qualified technician to ensure safe and efficient operation for the season ahead.
"Safety is a top priority for BGE, and it is vitally important that our customers know how to recognize and report any natural gas issues," said Chris Burton, BGE vice president of Gas Operations. "With the increased use of natural gas equipment during the colder winter months, it is also important that customers properly maintain that equipment."
Customers and residents also should remember the following important information about natural gas:
If you smell natural gas, call BGE at 1-877-778-7798, 24 hours-a-day, seven days a week.
During winter storms, customers also should remember to:
BGE works hard to ensure safe, reliable, affordable and clean energy and energy services for more than 680,000 natural gas customers. The company inspects and maintains approximately 165 miles of natural gas transmission lines, over 7300 miles of natural gas distribution lines, and close to 6400 miles of natural gas service lines. In addition, BGE responds to reports of natural gas odors in less than an hour – almost 100 percent of the time - which is one of the best response times among natural gas utilities.
For more information about natural gas safety, including a video on what to do if you smell gas, visit bge.com/safety.