When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
For Immediate Release
August 11 (8/11) is National Call Before You Dig Day
BALTIMORE (August 11, 2017) – Today, 8/11, serves as a natural reminder for all customers and contractors to call 811 to have utility-owned underground lines marked before digging. Nationwide, every six minutes someone damages an underground utility line because of digging without first calling 811, according to the Common Ground Alliance, the national association that promotes the 811 phone number and safe digging practices. Incidents of damage to BGE's natural gas system have been reduced by 30 percent since 2006. BGE is among the leading natural gas utilities for reduced damages.
Striking an underground electric or natural gas line can cause serious injury, damages and service interruptions. Every digging project, no matter how large or small, warrants a call to 811. Installing a mailbox, building a deck, planting a tree and laying a patio are all examples of digging projects where a call to 811 should be one of the first steps. Customers and contractors should call 811 before clearing blocked sewer lines to determine if any utility lines are nearby as well.
BGE has nearly 16,000 circuit miles of underground electric lines--more than 60 percent of the electric distribution system. Additionally, there are nearly 14,000 miles of BGE natural gas distribution and service lines throughout central Maryland. Aside from BGE's lines, there are underground communications cables, water and sewer lines, and other utilities.
When calling 811, customers and contractors are connected to Miss Utility, the local one-call center, which notifies BGE and other utilities of the intent to dig at a location. The utilities' professional locators are then sent to the requested digging site to mark the approximate locations of underground lines with flags, spray paint or both. Once lines are located, customers and contractors doing work also must understand the markings and look for evidence of unmarked lines, such as water and sewer lines on private property. Sewer clean-outs and water valve covers are examples of equipment that can indicate the presence of underground lines. Once lines are marked, customers and contractors must proceed carefully. Hand dig with caution and never use mechanized excavation equipment within 18 inches of marked utilities.
BGE joins the Exelon family of utilities in recognizing National Call Before You Dig Day and is a member of the Common Ground Alliance to share best practices to promote safe excavation and decrease instances of damage to underground lines. The company also provides customers and local contractors with important information about safety around overhead and underground utility lines through mailings, customer newsletters, social media and print advertising.
To learn more, visit www.bge.com/811. To access training videos and other free materials, visit BGE's Damage Prevention and Safety Training site.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.