For Immediate Release
BALTIMORE (March 9, 2018) – BGE has restored electric service to all customers affected by Winter Storms Riley and Quinn. Approximately 462,000 BGE customers were affected by the two destructive nor’easters, which inflicted heavy damage from the Mid-Atlantic to New England beginning last Friday. Strengthening significantly beyond forecasts, Winter Storm Riley delivered high sustained winds and gusts through the 70-mph-range for more than 48 hours.
The vast majority of BGE customers impacted by Winter Storm Riley were restored by Sunday night, and crews continued to work around-the-clock shifts to restore service to all customers. Repairs to the massive and widespread damage to the electric system were further complicated by additional damage caused by Winter Storm Quinn on Tuesday and Wednesday, which brought heavy, wet snow to some portions of BGE’s service area.
“More than 3,100 employees and contractors were actively engaged in restoration efforts, including approximately 1,300 line workers mobilized from other utilities,” said Rodney Oddoye, vice president of customer operations and chief customer officer for BGE. “We understand the frustration of customers who experienced outages for multiple days, and we thank them for their patience and understanding as we worked to safely repair the widespread damage.”
Now that BGE has addressed all outages associated with both storms and has sufficient resources to safely and quickly address any outages should they occur on BGE’s system, external crews have been released to assist our Exelon sister utilities to the north and other utilities that experienced significant damage from Winter Storm Quinn.
Crews from BGE’s Exelon sister utility ComEd in Illinois, as well as from utilities in Alabama, Arkansas, Florida, Georgia, Illinois, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Canada have assisted in BGE’s restoration effort. Resources operated out of regional staging areas at Ripken Stadium in Aberdeen, M&T Bank Stadium in Baltimore and BWI Airport in Anne Arundel County.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.