For Immediate Release
Contact
Richard Yost
richard.yost@bge.com
BALTIMORE (September 27, 2017) – Baltimore Gas and Electric Company's (BGE) responsive website, bge.com, was ranked the second best utility website in North America according to the E Source Review of North American Electric and Gas Company Residential Websites: 2017. E Source is an independent research, advisory and information service provider focused on the energy industry.
"We are continuing to innovate in order to improve our customers' experience with BGE. Our goal is to exceed customer expectations by enhancing our online tools so they can seamlessly interact with us," said Rob Biagiotti, BGE's vice president of customer operations and chief customer officer. "Customer expectations are constantly evolving, and this recognition from E Source shows us we're on the right path."
The current version of bge.com launched in 2016, and provides anytime, anywhere access for customers. The responsive design of the site optimizes the online experience for customers from any mobile device, tablet or desktop to enable easy access to important account information.
The updated site also incorporates feedback provided by customers. Upgraded navigation improves access to services, such as reporting and checking the status of outages and viewing energy usage.
BGE is continually working to improve bge.com in order to maximize customer experience. Customers can experience the new BGE website from any online device at bge.com and connect with BGE through social media sites, including Facebook, Twitter, YouTube, LinkedIn and Flickr.
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BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.
