For Immediate Release
BALTIMORE (Dec. 20, 2018) – Baltimore Gas and Electric Company (BGE) ranks number one in customer satisfaction with Business Electric Service in the East among Large Utilities, two years in a row according to the J.D. Power 2018 Electric Utility Business Customer Satisfaction Study℠.
BGE ranked highest in the survey's Large Utilities in the East Region with a score of 773, 24 points above the 11-company average of 749 for electric utility business customers. Companies are ranked on a 1,000-point scale.
This year, BGE also ranked highest in customer satisfaction with Business Natural Gas Service in the East. BGE ranked highest in the East Region with a score of 817, 36 points above the 14-company average of 781 for gas utility business customers. Companies are ranked on a 1000-point scale.
In both awards, BGE received the highest score in the following study factors: billing and payment; and communications. Additionally, in the Gas Business Study BGE received the highest score in the corporate citizenship study factor.
"I would like to thank our customers for the opportunity to serve them. The J.D. Power results affirm that the work we have performed to enhance the reliability of our gas and electric infrastructure is having tangible and meaningful impacts on the communities we serve," said Calvin G. Butler Jr., chief executive officer for BGE. "The improvements we are making to the customer facing aspects of our business are also paying off as we strive to provide a premier customer experience every day. While BGE enjoys the recognition from our customers, we are mindful that we must always challenge ourselves to anticipate and exceed their evolving needs."
For our business customers, we also recognize that we have a role in helping their companies succeed and grow. BGE is committed to partnering with the businesses we serve, which enables them to drive positive economic impact to our communities. Stakeholder meetings, on-site leadership visits and dedicated communication tools complement programs like BGE's Smart Energy Savers and Smart Energy Economic Development (SEED) initiatives, designed to help businesses of all sizes convert energy savings into business expansion.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Large segment of the 2018 Electric Utility Business Customer Satisfaction Study and the East Region of the 2018 Gas Utility Business Customer Satisfaction Study of electric and gas utility customer satisfaction among business customers. Visit jdpower.com/awards
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable power delivery to more than 1.25 million electric customers and more than 650,000 natural gas customers in central Maryland, as well as enhanced energy management, conservation, environmental stewardship and community assistance. The company also has an estimated annual economic impact of $5 billion of output in its service area, supporting more than 9,500 local jobs and producing $923 million in labor income. BGE is a subsidiary of Exelon Corporation (NYSE: EXC), the nation's leading competitive energy provider. Like us on Facebook and follow us on Twitter, YouTube and Flickr.