When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
For Immediate Release
Rhea Lewis Marshall
The six Exelon utilities prepare to assist in the anticipated massive power restoration effort while continuing to monitor the situation close to home
More than 1,000 utility contractors begin mobilizing Friday afternoon
CHICAGO (Sept. 8, 2017) — With Hurricane Irma on a path to the southeastern United States following severe destruction in the Caribbean, Exelon's six electric utilities -- representing the nation's largest utility company by customer count -- are preparing to assist the potentially millions of residents whose power may be impacted by the storm. The company has mobilized more than 1,000 utility contractors, including line workers, tree crews and safety personnel, who are prepared to begin traveling to Florida and Georgia as early as Friday afternoon. Additionally, approximately 75 customer contact center employees will be available to respond to overflow emergency calls.
Meanwhile, the Exelon utilities, Atlantic City Electric, BGE, ComEd, Delmarva Power, PECO and Pepco continue to monitor the storm's path to ensure sufficient support is on-hand locally if needed.
"We are committed to being of service and putting our resources to work to assist our fellow utilities and communities in need," said Denis O'Brien, senior executive vice president, Exelon and CEO of Exelon Utilities. "Exelon's six utilities have the benefit of experience with severe weather as well as other best practices that can help restore power as safely and quickly as possible."
The company will also help assess what additional assistance residents in Hurricane Irma's path may need after the storm hits. The company and its employees donated more than $350,000 to the Red Cross and other nonprofits in the Houston area after Hurricane Harvey damaged thousands of homes and businesses. Employee volunteers are currently on the ground in Houston assisting with rebuilding efforts.
BGE, founded in 1816 as the nation's first gas utility and headquartered in Baltimore, is Maryland's largest natural gas and electric utility. The company's approximately 3,200 employees are committed to safe and reliable energy delivery to more than 1.3 million electric customers and more than 680,000 natural gas customers in central Maryland. In the J.D. Power 2017, 2018, and 2019 Electric Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Electric Service in the East among Large Utilities. In the J.D. Power 2018 and 2019 Gas Utility Business Customer Satisfaction Studies SM BGE was ranked Highest in Customer Satisfaction with Business Natural Gas Service among utilities in the East Region. BGE is a subsidiary of Exelon Corporation (Nasdaq: EXC), the nation's leading competitive energy provider. Connect with BGE on Facebook, Twitter, Instagram, and YouTube, and engage with the latest BGE stories on bgenow.com.
Baltimore Gas and Electric Company (or "BGE") received the highest score in the East Region of the 2019 Gas Utility Business Customer Satisfaction Study and the East Large Segment of the 2019 Electric Utility Business Customer Satisfaction Study of gas and electric utility customer satisfaction among business customers. Visit jdpower.com/awards.