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Report on Mobile & Social

Lights out? Let us know! You can quickly and easily report your outage via text message*, BGE app, to myBGE on Facebook through your desktop web browser, or by calling customer service at 1-877-778-2222. Online services and phone number are available 24 hours a day, 7 days a week.

Mobile Device: Text "OUT"

Subscribers to Outage Alerts can quickly report an outage by texting "OUT" to 69243 (MYBGE). You will also receive notifications when an outage has been reported at your address, and get ongoing updates as the status of your outage changes.

Enroll: Enroll by texting ‘ADD OUTAGE’ to 69243. You will instantly receive a text message confirming your enrollment.

Report: Report your outage by texting ‘OUT’ to 69243. You will receive a text to confirm if you have a PARTIAL outage (i.e. flickering lights) or a FULL outage. After you confirm your outage is PARTIAL or FULL, your outage is reported.

Check Status: Receive your outage status on demand at any time by texting ‘STAT’ to 69243.

Unsubscribe: You may unsubscribe from Outage Alerts at any time by texting ‘STOP’ to 69243.

Pause:  When receiving a notification, the customer will be given the option to text PAUSE. This will pause a given notification for 72 hours. 

Resume: After texting RESUME, the customer will be informed that notifications have been resumed and will continue to get notifications until the chooses to opt-out by texting STOP.

Mobile Device: Report in App

Use the free BGE Mobile App to quickly report an outage from an Apple® or Android™ device. The app will also provide notifications as the outage status is updated.

Download for iPhone  Download for Android

Report on Facebook and in Messenger

Report your outage directly from Facebook through your desktop web browser under the Report an Outage tab at myBGE. Follow us and stay connected for outage details and restoration updates during major storms.

Report on Facebook

*Message and data rates may apply. Please read our Privacy Policy for more information on phone and SMS notifications. If you no longer want to receive a text message, you can choose to respond to these text messages by replying "STOP". However, this text command will unsubscribe you from all BGE text messages.

© Baltimore Gas and Electric Company, 2023. All Rights Reserved.