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Our Restoration Process

For immediate medical assistance or emergencies, please call 911.

When you’re in the middle of an outage, we know it can be frustrating to wait for your power to return. BGE works to restore services as quickly as possible, putting the safety of our customers and crews first. Thank you for your understanding and patience. 

Restoration Priorities 

We work on restoring power to customers in the following order:

​1. High-voltage transmission lines and equipment, to restore service to the largest number of affected customers

​2. Critical public health and safety facilities, like hospitals, police and fire stations, and water treatment plants

​3. Major distribution lines and high-density housing

4. ​Smaller neighborhoods and individual homes 

Damage Assessment 

After severe weather with widespread damage, we may need to have our crews come out to take a look before we start repairs and provide an estimated time of restoration (ETR). In some cases, this process may take several hours or days depending on the size of the storm.  

Sometimes, a truck may leave your neighborhood before your power is back on. Please know that we are still assessing the larger outage situation.

Estimated Time of Restoration 

At BGE, we strive to provide our customers with the most up-to-date ETR. Initial ETRs are based on restoration repair history or data from past storms. Our field crews then provide more accurate ETR updates once they're able to assess the damage. During larger storms with widespread damage, it may take us more time to generate an ETR for customers.  

Visit the Outage Tracker to see the most accurate, up-to-date ETR for your address. You can also manage your alerts to be notified about updates in the ways that work best for you. 

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Receive notifications with updates in the ways that work best for you.

Visit Outage Tracker
View the most accurate, up-to-date ETR for your address.

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