What do I do if my power goes out?
How can I keep myself and my family safe during a storm?
For tips on how to stay safe during a storm, visit our Outage Readiness and Safety page.
Why doesn't my location show up on the outage map?
When will my power come back on?
What do I do if my lights are dim or flickering?
BGE's electrical system is designed to redirect power due to disturbances, such as when tree limbs make contact with power lines. To do this, the system quickly turns on and off, causing a flicker. Please give your power a few minutes to recover and then check your breakers. If you are still having an issue, report your dim or flickering status.
My family member uses medical equipment that needs electricity. What should we do to prepare for outages?
We know some customers have special needs due to age, disability, serious illness, or medical equipment that uses electricity. Making repairs safely and efficiently can take time. It’s important to have a backup plan in case of an extended power outage. Learn more about our restoration process.
How can I keep my food safe during an outage?
Visit our Outage Readiness and Safety page to learn more about keeping your food safe during an outage.
Will I be reimbursed for any damage or food loss?
BGE does not provide dry ice or reimburse for food loss due to a power outage. Please contact your homeowner's insurance company to file a claim.
Why does my neighbor have power and I don’t?
Your neighbors may be on a different electric supply line. If damage to our system is limited to your section of the power grid, it's possible for some of your neighbors to still have power.
What do I do if I see a downed wire?
Never approach a downed power line; always assume a power line is energized and extremely dangerous. Call us immediately at 1-877-778-2222 to report a downed wire.
What is BGE doing to prevent future outages?
Trees and vegetation coming in contact with energy equipment is a common cause of power outages. BGE crews prune trees to reduce the number of tree-related power interruptions. Learn more about what we do to reduce nature-related outages.
We invest in our equipment to provide you with safer, more reliable power. This includes modernizing natural gas and developing a smarter, more resilient electric grid.
BGE has several engineering teams whose sole focus is making sure our distribution system is reliable. Some of their projects include installing automated equipment that helps BGE quickly diagnose and prevent long outages, and burying power lines. For more information, visit our Reliability Improvements page.