We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
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Lights out? Let us know! You can quickly and easily report your outage via text message*, BGE app, to myBGE on Facebook through your desktop web browser, or by calling customer service at
1-877-778-2222. Online services and phone number are available 24 hours a day, 7 days a week.
Subscribers to Outage Alerts can quickly report an outage by texting "OUT" to 69243 (MYBGE). You will also receive notifications when an outage has been reported at your address, and get ongoing updates as the status of your outage changes.
Enroll: Enroll by texting ‘ADD OUTAGE’ to 69243. You will instantly receive a text message confirming your enrollment.
Report: Report your outage by texting ‘OUT’ to 69243. You will receive a text to confirm if you have a PARTIAL outage (i.e. flickering lights) or a FULL outage. After you confirm your outage is PARTIAL or FULL, your outage is reported.
Check Status: Receive your outage status on demand at any time by texting ‘STAT’ to 69243.
Unsubscribe: You may unsubscribe from Outage Alerts at any time by texting ‘STOP’ to 69243.
Pause: When receiving a notification, the customer will be given the option to text PAUSE. This will pause a given notification for 72 hours.
Resume: After texting RESUME, the customer will be informed that notifications have been resumed and will continue to get notifications until the chooses to opt-out by texting STOP.
Use the free
BGE Mobile App to quickly report an outage from an Apple® or Android™ device. The app will also provide notifications as the outage status is updated.
Report your outage directly from Facebook through your desktop web browser under the Report an Outage tab at myBGE. Follow us and stay connected for outage details and restoration updates during major storms.
Report on Facebook
Residential and commercial customers, verbally report an outage using your Google Home device. Simply download the BGE action to your device and report an outage, get outage status updates or check the amount on your next bill.
Set Up Your Device
*Message and data rates may apply. Please read our