We are currently experiencing an issue with our automated phone system. For a gas or electric emergency, please call 1-800-685-0123. To make a payment by phone, please dial 833-209-5245 to be connected to our automated bill payment system. If you would like to reach a BGE customer care representative, you can schedule a call back through MyAccount by clicking the “Schedule a Call” option at the bottom of the screen, after logging in. All of BGE's online self-service tools are also available on the BGE website or the BGE mobile app. Thank you for your patience while we work to resolve this issue. We apologize for the inconvenience.
Never approach a downed power line; always assume a power line is energized and extremely dangerous. Call us immediately at 1-877-778-2222 to report a downed wire.
When outages occur we work safely to restore service as quickly as possible, while keeping the safety of our customers and employees as our first priority.
Report an Outage
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Text "ADD OUTAGE" to 69243 or update your alert preferences in your My Account profile. Message and data rates may apply.
If you are experiencing an outage:
Your Estimated Time of Restoration (ETR) may change based on what our crew discover on-site.
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