We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
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BGE always responds when there is an issue with your energy services. We’re also focused on preventing issues by investing in the systems serving our customers in a number of ways:
Managing trees and vegetation near equipment Trees and vegetation coming in contact with energy equipment is a common natural cause of power outages. BGE invests millions each year to carefully prune trees to reduce the number of tree-related power interruptions. For more information on what BGE does to reduce nature related outages, please visit our Tree & Vegetation Management page.
Investing in system upgrades and maintenanceBGE is investing billions of dollars in the equipment serving customers—from natural gas modernization through our STRIDE program to a smarter, more resilient electric grid. This means safer, more reliable power. For more information on upgrades and maintenance, please visit our
Preventing damage to equipmentYou can help prevent outages by working and living safely around gas and electrical equipment. This includes: