What do I do if my power goes out?
If your service goes out, all customers (even those with a smart meter) should report the outage to us immediately. You can report your outage:
How can I keep myself and my family safe during a storm?
For tips on how to stay safe during a storm, visit: https://www.bge.com/Outages/StormCenter/Pages/DuringStorms.aspx.
Why doesn't my location show up on the outage map?
Outages can affect more than one address, so map icons may not appear at your exact location. For a status update on your specific address, you can sign up for email or text alerts here, check online at bge.com, or via the mobile app.
The outage map is updated every 15 minutes .
What is your storm restoration process?
BGE's first restoration priority is public safety and critical facilities, such as 911 centers, hospitals, and pumping stations. Restoration is then generally scheduled so that the greatest number of customers can be restored as quickly and as safely as possible. In cases of extended power outages, consideration is also given to customers who have special needs.
For more information about storm restoration, please visit https://www.bge.com/Outages/StormCenter/Pages/StormRestorationProcess.aspx.
What do I do if my lights are dim or flickering?
known as surges, have a number of causes such as lightning or a falling tree
limb. Occasionally, a surge can cause damage to electrical equipment in your
home. Please check your breakers and if the issue is still occurring, please
call 1.800.685.0123 to report dim or flickering lights.
My family member uses medical equipment that requires electricity. What should we do to prepare for outages?
If you have special medical equipment in your home that requires electricity to function, you may obtain special outage planning information by calling 1-800-685-0123.
In cases of extended power outages, consideration is given to customers who have special needs. However, it's still critically important for customers with special needs—such as those who may be elderly, disabled, or dependent on electricity for medical equipment—to have alternate arrangements in place ahead of major storms.
It is the customer's responsibility to make appropriate arrangements, such as a portable generator, battery backup and/or a contingency plan, which would identify where to go for shelter or care in extreme emergencies.
To reach our special needs hotline during emergency events, please call 1-877-213-2610.
For more information about our Special Needs Program, please visit https://www.bge.com/MyAccount/CustomerSupport/Pages/SpecialNeedsPrograms.aspx or call 1.800.685.0123 Monday-Friday 7am-7pm.
How can I keep my food safe during an outage?
To protect your food during an outage, keep refrigerator and freezer doors closed as much as possible. Food can stay frozen for 36 hours or more in a freezer if the door is kept closed. Consider freezing containers of water ahead of time and keeping them in the freezer to help your food stay frozen longer. You can visit https://www.foodsafety.gov/food-safety-charts/food-safety-during-power-outage to learn more about how to keep food safe.
Will I be reimbursed for any damage or food loss?
BGE does not provide dry ice or reimburse for food loss due to a power outage. Please contact your homeowner's insurance company to file a claim.
Why didn't you clean up tree debris after the storm?
Our first priority in response to any storm is to restore electric service to customers as quickly and as safely as possible, and to keep electrical facilities safe. To achieve these goals, BGE clearance crews have specific duties which differ from customer obligations.
BGE Responsibility: Cutting, trimming or removing trees or branches from our equipment in an effort to restore service and ensure future reliability.
Customer Responsibility: The disposal of branches, logs or other debris associated with trees damaged by storms, ice, winds or other natural causes.
BGE cannot assist customers with the disposal of tree debris, as it would impede our crews' ability to respond in a timely manner to other power outage situations and it could also create safety concerns. If you need assistance with tree debris removal, you can visit TCIA.org to find local tree service companies that are accredited by the Tree Care Industry Association. There may be a cost associated with this service.
Why does my neighbor have power and I don’t?
BGE's electric delivery infrastructure is divided into sections, so your neighbors may be on a different supply line than you. If damage on our system is limited to your section of the power grid, it's possible for neighbors next door or across the street to still have power.
Why is the BGE truck idle on my street?
There are several reasons why you may see a BGE truck or crew that isn't actively working on equipment during an outage. BGE's lineman have mandated rest times to ensure that they are fresh and able to work safely on our equipment. Also, they could be staged and ready to work once repairs 'upstream' in another area are complete. Or, they could be waiting for tree trimming crews or other support staff to arrive or finish their work before they are able to access the equipment they need to repair.