At BGE, safety is our top priority. We are committed to keeping our customers informed of changes as we monitor COVID-19 and its evolving impacts.
We understand that many people are experiencing financial hardship as a result of COVID-19. We’re here to provide answers to your questions and to offer additional financial assistance.
We are committed to performing our critical role, delivering safe and reliable energy to our customers in the communities we serve. We have robust plans to ensure continued electric and natural gas service for our customers and do not foresee any issues meeting our customers’ energy needs. Service disconnection is a last resort. BGE is working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
At this time, BGE will continue to respond to requests to start or stop service which, in many cases, can be done remotely, without accessing customer homes and businesses. In cases where accessing a building is necessary, our field employees are being advised to take appropriate action, such as wearing masks and/or gloves to perform their jobs safely. Customers may continue to conduct regular business with BGE 24/7 using BGE.com or the Mobile App. With our website, it’s easy to:
From the BGE mobile app, customers can view and pay their bill, report electric outages, and register for alerts. For more information, visit www.bge.com/app. As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.
Following guidance from the Maryland Public Service Commission, BGE has expanded billing and payment options to include:
The most important step that residential customers who are not current on their BGE bill can take is to contact BGE at 1.800.685.0123 and BGE.com/billhelp as soon as possible. Customers should never wait until they are in crisis to contact us. The time is now.
You can make a Gift of Energy to help a BGE customer in need. Visit our Helping Others page to learn more.
Businesses with questions about service should contact BGE at 800-685-0123.
In addition to encouraging customers to utilize the digital tools that are available through BGE.com and the BGE Mobile App, we are taking all precautions to ensure that our employees, contractors and customers are protected when there is a need to perform work at homes or businesses.
Occasionally, BGE employees and contractors require access to the interiors of customers’ homes and businesses to access equipment such as indoor electric meters and natural gas meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others. It may be necessary for employees to wear facemasks and gloves while working in a location, as a precaution to protect employees and customers.
We will always contact you in advance of work being performed at your property, except in the case of natural gas or electric emergencies requiring immediate access where you will be contacted on-site. When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.
To limit exposure potential for employees in our facilities, employees who can do their jobs from home have been doing so since March 2020. Many employees, including field personnel, need to report to work locations to inspect, maintain and upgrade equipment and respond to power outages and emergencies. To ensure their safety, BGE has been closely following guidance from the Centers for Disease Control and Prevention to ensure employees have the appropriate personal protective equipment to perform their jobs safely, including masks and gloves, hand sanitizers and disinfectant wipes. Crews are redesigning work processes to use social distancing as much as possible and we are closely monitoring their health for signs of potential exposure. In addition, employees self-screen for COVID-19 symptoms each morning. Any employees exhibiting symptoms are required to stay home and seek the appropriate medical assistance if needed. Buildings and vehicles are being sanitized regularly. Once in a building, we minimize the number of employees allowed in at one time, the use of communal spaces, and total time spent indoors. Key to these efforts is maintaining ongoing, open lines of communication with our employees about the virus and prevention, as well as ensuring they have the space they need in the field and in office settings to do their jobs safely. Thank you to all of our customers for maintaining safe social distances from our crews while they complete their work.
If you plan to pay your BGE bill at a walk-in payment location, please call the location ahead of time to confirm their hours of operation. Site telephone numbers can be found by using BGE’s online payment site locator. Please call ahead to reduce your time out of your home.
Bill assistance is available for eligible, limited-income households from programs, funds and resources created for energy customers. See if you qualify.
Find additional flexible payment options, including longer payment plans, in which payments will be spread out up to 24 months.
Take control of your energy use and manage your energy bill going forward through BGE’s energy efficiency programs.
Customers who may be challenged to pay their BGE bill should contact us
as soon as possible at 1-800-685-0123.
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