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Coronavirusupdates



Keep Each Other Safe

At BGE, safety is our top priority. We are committed to keeping our customers informed of changes as we monitor COVID-19 and its evolving impacts.

We're Here to Help

We understand that many people are experiencing financial hardship as a result of COVID-19. We’re here to provide answers to your questions and to offer additional financial assistance.

Find Answers to Frequently Asked Questions

How will COVID-19 impact my electric or natural gas service?

We are committed to performing our critical role, delivering safe and reliable energy to our customers in the communities we serve. We have robust plans to ensure continued electric and natural gas service for our customers and do not foresee any issues meeting our customers’ energy needs. Service disconnection is a last resort. BGE is working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.

How will COVID-19 impact other BGE services?

At this time, BGE will continue to respond to requests to start or stop service which, in many cases, can be done remotely, without accessing customer homes and businesses. In cases where accessing a building is necessary, our field employees are being advised to take appropriate action, such as wearing masks and/or gloves to perform their jobs safely. Customers may continue to conduct regular business with BGE 24/7 using BGE.com or the Mobile App. With our website, it’s easy to:

From the BGE mobile app, customers can view and pay their bill, report electric outages, and register for alerts. For more information, visit www.bge.com/app. As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.

  • For electric outages and emergencies, call 1-877-778-2222
  • For gas odors and emergencies, call, 1-877-778-7798
  • For payment arrangements and credit issues, call 1-800-685-0123
  • Hearing and speech impaired customers should call 1-800-735-2258
What should customers do if they are challenged to pay their bill?

Following guidance from the Maryland Public Service Commission, BGE has expanded billing and payment options to include:

  • Elimination of down payment/security deposit requirements to secure a payment arrangement
  • Extension of payment periods for balances for a minimum of 12 months for residential customers or 24 months for customers receiving energy assistance from the state's Office of Home Energy Programs (OHEP)

The most important step that residential customers who are not current on their BGE bill can take is to contact BGE at 1.800.685.0123 and BGE.com/billhelp as soon as possible. Customers should never wait until they are in crisis to contact us. The time is now.

Payment resources

  • BGE reminds customers of important energy assistance available to help meet their energy needs.
  • BGE is taking steps to expand awareness of the programs in place to help customers through temporary or extended financial hardship.
  • BGE offers payment options, such as budget billing, which averages payments out over a 12-month period to help customers manage their monthly energy bill, and flexible payment arrangements including individually tailored payment installment plans.
  • Customers may also register for My Account, a web-based interactive tool that provides customers with a detailed analysis of their specific energy use and offers ways to save money and energy.
  • BGE customers can apply for energy assistance through the Maryland Department of Human Services, by visiting a Local Energy Assistance Office, or by calling the Office of Home Energy Programs at 1-800-332-6347.
  • BGE customers who have completed the energy assistance process with the State can also apply for further assistance with the Fuel Fund of Maryland.

You can make a Gift of Energy to help a BGE customer in need. Visit our Helping Others page to learn more.

How can you help my business?

Businesses with questions about service should contact BGE at 800-685-0123.

  • BGE Energizing Small Business Grants: BGE has pledged $15 million to assist Maryland's small businesses with COVID-19 relief and recovery. Eligible businesses located in BGE's service area can apply for BGE Energizing Small Business Grants of $20,000. This grant program is part of BGE's comprehensive Customer Relief and Energy Infrastructure Investment Plan, designed to help the state’s economic recovery from the pandemic. Learn more.
  • Energy Efficiency: Businesses can also take advantage of the Small Business Energy Solutions program. Through this program, small businesses and small nonprofit organizations can receive a complimentary on-site analysis of their energy use and easy-to-follow recommendations on ways to save. Participants can also redeem incentives that cover up to 70% of the cost of qualifying upgrades to lighting and refrigeration controls and pay the remaining 30% of the cost over 12 monthly payments through a no-interest BGE Small Business Energy Advance.
  • Energy Efficiency: Via BGE’s Smart Energy Savers Program, business customers can also tap into opportunities to maximize energy savings and reduce costs. For more information customers can email business@bgesmartenergy.com or call 1-877-685-7377.
  • Smart Energy Economic Development (SEED): Via BGE’s SEED program, new or expanding businesses may be eligible for a 75% discount on construction costs and/or 25% discount on monthly distribution and demand charges. For more information customers can email economicdevelopment@bge.com.
  • Business Customer Service: Business customers can contact BGE’s Business Customer Service Team directly at 1-800-265-6177 or businesscustomerservice@bge.com. The BGE representatives are specifically trained to handle the needs of commercial customer accounts.
What else is BGE doing to ensure customer safety?

In addition to encouraging customers to utilize the digital tools that are available through BGE.com and the BGE Mobile App,  we are taking all precautions to ensure that our employees, contractors and customers are protected when there is a need to perform work at homes or businesses.

Occasionally, BGE employees and contractors require access to the interiors of customers’ homes and businesses to access equipment such as indoor electric meters and natural gas meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others. It may be necessary for employees to wear facemasks and gloves while working in a location, as a precaution to protect employees and customers.

We will always contact you in advance of work being performed at your property, except in the case of natural gas or electric emergencies requiring immediate access where you will be contacted on-site.  When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.

How are you keeping your employees safe?

To limit exposure potential for employees in our facilities, employees who can do their jobs from home have been doing so since March 2020. Many employees, including field personnel, need to report to work locations to inspect, maintain and upgrade equipment and respond to power outages and emergencies. To ensure their safety, BGE has been closely following guidance from the Centers for Disease Control and Prevention to ensure employees have the appropriate personal protective equipment to perform their jobs safely, including masks and gloves, hand sanitizers and disinfectant wipes. Crews are redesigning work processes to use social distancing as much as possible and we are closely monitoring their health for signs of potential exposure. In addition, employees self-screen for COVID-19 symptoms each morning. Any employees exhibiting symptoms are required to stay home and seek the appropriate medical assistance if needed. Buildings and vehicles are being sanitized regularly. Once in a building, we minimize the number of employees allowed in at one time, the use of communal spaces, and total time spent indoors. Key to these efforts is maintaining ongoing, open lines of communication with our employees about the virus and prevention, as well as ensuring they have the space they need in the field and in office settings to do their jobs safely. Thank you to all of our customers for maintaining safe social distances from our crews while they complete their work.

Can I still make a walk-in payment?

If you plan to pay your BGE bill at a walk-in payment location, please call the location ahead of time to confirm their hours of operation. Site telephone numbers can be found by using BGE’s online payment site locator. Please call ahead to reduce your time out of your home.

Take Steps to Manage Your Bill

1

Apply for Assistance

Bill assistance is available for eligible, limited-income households from programs, funds and resources created for energy customers. See if you qualify.

2

Make Arrangements

Find additional flexible payment options, including longer payment plans, in which payments will be spread out up to 24 months.

3

Lower Your Future Bills

Take control of your energy use and manage your energy bill going forward through BGE’s energy efficiency programs.

Contact Us

Customers who may be challenged to pay their BGE bill should contact us
as soon as possible at 1-800-685-0123.
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