We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
BGE takes its commitment to safety and the safety of its customers very seriously. The inspection, maintenance and enhancement of the safety of its electric and natural gas equipment remains a top priority. BGE works proactively to mitigate and respond to any potential safety concerns. We promptly respond to any issues and immediately make safe any conditions that may pose a threat to public safety.
BGE’s dedication to safety is reinforced by its ability to prevent, detect and repair contact voltage through the company’s Contact Voltage Survey Program.
BGE began its Contact Voltage Survey in 2008 and performs the survey in Baltimore City and throughout its entire central Maryland service area. Focused on areas throughout BGE’s service area and have substantial pedestrian traffic or population density, contact voltage inspections are performed annually.
BGE contractor, Power Survey, works closely alongside BGE overhead and underground lines crews throughout the survey. Crews follow detailed procedures set forth in the survey plan filed with the Maryland Public Service Commission (PSC) and spend significant time and effort analyzing each finding. Any findings are immediately made safe and permanently repaired.
BGE has followed and exceeded all PSC requirements with regards to the Contact Voltage Survey program.