At BGE, safety is our top priority.
As the COVID-19 pandemic continues to evolve and impact our central-Maryland community, we want to reaffirm with you our commitment to the safety and well-being of our customers, employees, and contractors. Safety is our top priority. We have implemented important procedures to prioritize the health of our community. All BGE employees and contractors have been instructed to practice safe social distancing and to follow other health and safety best practices consistent with CDC guidelines.
We are committed to performing our critical role, delivering safe and reliable energy to our customers in the communities we serve. We have robust plans to ensure continued electric and natural gas service for our customers and do not foresee any issues meeting our customers’ energy needs.
Importantly, BGE is suspending service disconnections and waiving new late payment charges for residential customers through Nov. 15, 2020, and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.
At this time, BGE will continue to respond to requests to start or stop service which, in many cases, can be done remotely, without accessing customer homes and businesses. In cases where accessing a building is necessary, our field employees are being advised to take appropriate action, such as wearing masks and/or gloves to perform their jobs safely.
Customers may continue to conduct regular business with BGE 24/7 using BGE.com or the Mobile App.
With our website, it’s easy to:
From the BGE mobile app, customers can view and pay their bill, report electric outages, and register for alerts. For more information, visit www.bge.com/app.
As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.
Following guidance from the Maryland Public Service Commission, BGE has expanded billing and payment options to include:
The most important step that residential customers who are not current on their BGE bill can take is to contact BGE at 1.800.685.0123 and BGE.com/assistance as soon as possible. Customers should never wait until they are in crisis to contact us. The time is now.
Payment resources
You can make a Gift of Energy to help a BGE customer in need. Visit our Helping Others page to learn more.
BGE reminds customers to be on alert for potential scams targeting utility customers. Scams occur throughout the year, but BGE has seen an increase in scam reports since mid-March with scammers attempting to use this health crisis to trick utility customers. BGE has received reports that scammers are offering cash or credit incentives from BGE in order to obtain a customer’s personal or financial information.
Customers can avoid being scammed by taking a few precautions:
Any customer who believes he or she has been a target of a scam is urged to contact their local police and call BGE immediately at 800-685-0123 to report the situation.
More information on how to protect yourself against scammers is available here.
In addition to encouraging customers to utilize the digital tools that are available through BGE.com and the BGE Mobile App, we are taking all precautions to ensure that our employees, contractors and customers are protected when there is a need to perform work at homes or businesses.
Occasionally, BGE employees and contractors require access to the interiors of customers’ homes and businesses to access equipment such as indoor electric meters and natural gas meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others. It may be necessary for employees to wear facemasks and gloves while working in a location, as a precaution to protect employees and customers.
We will always contact you in advance of work being performed at your property, except in the case of natural gas or electric emergencies requiring immediate access where you will be contacted on-site. When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.
BGE has canceled all routine planned outages for non-critical maintenance, and we are only proceeding with those that are critical to ensuring the safety of the public or which will help prevent a much longer, sustained outage.
We understand that even a short outage may be acutely disruptive to our customers who are at home caring for family or working remotely, or whose business operations have been affected by COVID-19 prevention measures. Here’s what you can do to prepare you are notified by BGE that a temporary outage is planned for your area:
More information is available on BGE's planned outage page.
Businesses with questions about service should contact BGE at 800-685-0123.
