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BGE Taking Steps to Support Customers During Coronavirus Pandemic

At BGE, safety is our top priority. As part of our commitment to safety, we are closely monitoring developments related to the coronavirus (COVID-19) and taking appropriate precautions to protect the health and safety of our employees, contractors and customers.

To ensure the safety of our customers and employees, we are closely following the guidance of the Centers for Disease Control and Prevention, eliminating all non-essential travel and abiding by all travel restrictions, and limiting large internal and external meetings and gatherings. We are also ensuring our essential employees who regularly interact with customers have the appropriate equipment to perform their jobs safely.

Learn more in this video message from BGE CEO Carim Khouzami.

Resources for customers:

Translations of key information on this page:


How will COVID-19 impact my electric or natural gas service?

We are committed to performing our critical role, delivering safe and reliable energy to our customers in the communities we serve. We have robust plans to ensure continued electric and natural gas service for our customers and do not foresee any issues meeting our customers’ energy needs.

Importantly, BGE is suspending service disconnections and waiving new late payment charges through July 1, 2020, and will be working with customers on a case-by-case basis to establish payment arrangements and identify energy assistance options.

In addition, BGE will be working with residents whose service was disconnected prior to the March 13 moratorium on service disconnections to have service restored and help ensure access to safe and healthy environments. Residents should contact BGE at 800-685-0123 to begin the reconnection process.

How will COVID-19 impact other BGE services?

At this time, BGE will continue to respond to requests to start or stop service which, in many cases, can be done remotely, without accessing customer homes and businesses. In cases where accessing a building is necessary, our field employees are being advised to take appropriate action, such as wearing masks and/or gloves to perform their jobs safely.

Customers may continue to conduct regular business with BGE 24/7 using BGE.com or the Mobile App.

With our website, it’s easy to:

From the BGE mobile app, customers can view and pay their bill, report electric outages, and register for alerts. For more information, visit www.bge.com/app.

As always, our Customer Care team is available by phone from 7 a.m. to 7 p.m., Monday through Friday, to help customers with business requests that cannot be completed online.

  • For electric outages and emergencies, call 1-877-778-2222
  • For gas odors and emergencies, call, 1-877-778-7798
  • For payment arrangements and credit issues, call 1-800-685-0123
  • Hearing and speech impaired customers should call 1-800-735-2258

What should customers do if they are challenged to pay their bill?

  • BGE reminds customers of important energy assistance available to help meet their energy needs.
  • BGE is taking steps to expand awareness of the programs in place to help customers through temporary or extended financial hardship.
  • BGE offers payment options, such as budget billing, which averages payments out over a 12-month period to help customers manage their monthly energy bill, and flexible payment arrangements including individually tailored payment installment plans.
  • Customers who may be challenged to pay their BGE bill should contact BGE as soon as possible at 800-685-0123.
  • Customers may also register for My Account, a web-based interactive tool that provides customers with a detailed analysis of their specific energy use and offers ways to save money and energy.
  • Customers can visit BGE.com to learn more about these programs.
  • BGE customers can apply for energy assistance through the Maryland Department of Human Services, by visiting a Local Energy Assistance Office, or by calling the Office of Home Energy Programs at 1-800-332-6347.
  • BGE customers who have completed the energy assistance process with the State can also apply for further assistance with the Fuel Fund of Maryland.

You can make a Gift of Energy to help a BGE customer in need. Visit our Helping Others page to learn more.

Reminder about potential scams targeting utility customers

BGE reminds customers to be on alert for potential scams targeting utility customers. Scams occur throughout the year, but BGE has seen an increase in scam reports since mid-March with scammers attempting to use this health crisis to trick utility customers. BGE has received reports that scammers are offering cash or credit incentives from BGE in order to obtain a customer’s personal or financial information.

Customers can avoid being scammed by taking a few precautions:

  • Never provide your social security number or personal information to anyone initiating contact with you claiming to be a utility representative or requesting you to send money to another person or entity other than your local utility providers.
  • Always ask to see a company photo ID before allowing any utility worker into your home or business.
  • Do not give payment in any form -- cash, check, or credit -- to anyone coming to your door.

Any customer who believes he or she has been a target of a scam is urged to contact their local police and call BGE immediately at 800-685-0123 to report the situation.

More information on how to protect yourself against scammers is available here.

What else is BGE doing to ensure customer safety?

In addition to encouraging customers to utilize the digital tools that are available through BGE.com and the BGE Mobile App,  we are taking all precautions to ensure that our employees, contractors and customers are protected when there is a need to perform work at homes or businesses.  

Occasionally, BGE employees and contractors require access to the interiors of customers’ homes and businesses to access equipment such as indoor electric meters and natural gas meters. All employees are being educated on the signs and symptoms of the coronavirus, and any employee who may have symptoms will be evaluated by a medical professional and self-quarantined as a precaution for their health and the health of others. It may be necessary for employees to wear facemasks and gloves while working in a location, as a precaution to protect employees and customers. 

We will always contact you in advance of work being performed at your property, except in the case of natural gas or electric emergencies requiring immediate access where you will be contacted on-site.  When contacted, please share any health concerns with our representative so we can ensure you get the service and care you need.

Planned outages during COVID-19

BGE has canceled all routine planned outages for non-critical maintenance, and we are only proceeding with those that are critical to ensuring the safety of the public or which will help prevent a much longer, sustained outage.

We understand that even a short outage may be acutely disruptive to our customers who are at home caring for family or working remotely, or whose business operations have been affected by COVID-19 prevention measures. Here’s what you can do to prepare you are notified by BGE that a temporary outage is planned for your area:

  • Customers with special needs who rely on electric service to power medical or life-support equipment should make arrangements for the safe use of a battery or generator backup or go to another location that has electric service.
  • Customers using a generator or space heater should carefully follow all manufacturer safety instructions including locating generators in well-ventilated areas.
  • Improper use of generators, space heaters, or other appliances can result in potential carbon monoxide poisoning, fire, or other dangerous, potentially deadly conditions.
  • Keep sensitive electronics unplugged during the outage to ensure protection of certain devices.

More information is available on BGE's planned outage page.

Walk-in payments

Governor Hogan has ordered all non-essential businesses to close. If you plan to pay your BGE bill at a walk-in payment location, please call the location ahead of time to confirm their hours of operation. Site telephone numbers can be found by using BGE’s online payment site locator. Please call ahead to reduce your time out of your home.

Resources for businesses

We are committed to performing our critical role, delivering safe and reliable energy to our business customers. We have robust plans to ensure continued electric and natural gas service and do not foresee any issues meeting our customers’ energy needs.

Importantly, BGE is suspending business service disconnections and waiving new late payment charges for qualifying businesses through July 1, 2020, and will be working with customers on a case-by-case basis to establish payment arrangements.

In addition, BGE will be working with businesses whose service was disconnected prior to the March 13 moratorium on service disconnections to have service restored and help ensure access to safe and healthy environments. Businesses should contact BGE at 800-685-0123 to begin the reconnection process.

BGE programs/resources:

  • Energy Efficiency: Via BGE’s Smart Energy Savers Program, business customers can tap into opportunities to maximize energy savings and reduce costs. For more information customers can email business@bgesmartenergy.com or call 1-877-685-7377.
  • Smart Energy Economic Development (SEED): Via BGE’s SEED program, new or expanding businesses may be eligible for a 75% discount on construction costs and/or 25% discount on monthly distribution and demand charges. For more information customers can email economicdevelopment@bge.com.
  • Business Customer Service: Business customers can contact BGE’s Business Customer Service Team directly at 1-800-265-6177 or businesscustomerservice@bge.com. The BGE representatives are specifically trained to handle the needs of commercial customer accounts.

State programs/resources:

Federal programs/resources:

  • U.S. SBA Coronavirus (COVID-19): Small Business Guidance & Loan Resources: Page contains info on many different business resources from the U.S. Small Business Association, including how small business owners can apply for low-interest economic injury disaster loans. Please note that utility costs are eligible costs for which loans can be provided.
  • U.S. Chamber of Commerce Coronavirus Emergency Loans Small Business Guide & Checklist: Guide to help small businesses, independent contractors, and gig economy workers prepare to file for a coronavirus relief loan under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Note that borrowers will need to provide a good faith certification that they will use the loan proceeds to retain workers and maintain payroll or make mortgage, lease, and utility payments.

BGE COVID-19 press releases

  • April 16: BGE Suspends Service Disconnections for Nonpayment and Waives New Late Payment Fees through at Least June 1, Extending Moratorium in Place to Support Customers During Pandemic
  • April 3: BGE, Constellation, and the Exelon Foundation Donate $1 Million for Coronavirus Response and Relief in Maryland
  • March 25: BGE Warns Customers About Utility Scammers During COVID-19
  • March 23: BGE Extending Customer Support Practices to Ensure All Residents Have Safe and Reliable Energy Service During This Critical Time
  • March 18: BGE Donates to Local Nonprofits for Coronavirus Response and Relief
  • March 13: BGE Taking Steps to Support Customers During Coronavirus Pandemic

BGE COVID-19 comunicados de prensa

  • 16 de abril: BGE suspende las desconexiones del servicio por falta de pago y renuncia a los nuevos cargos por pagos atrasados por lo menos hasta el 1 de junio, extendiendo la moratoria para apoyar a los clientes durante la pandemia
  • 3 de abril: BGE, Constellation y Exelon donan $1 millón para respuesta y socorro de Coronavirus en Marylan
  • 25 de marzo: BGE advierte a los usuarios sobre estafadores de servicios públicos durante el COVID-19
  • 23 de marzo: BGE extiende las prácticas de atención al usuario para garantizar que todos los habitantes tengan un servicio de energía seguro y confiable durante este tiempo crítico
  • 18 de marzo: BGE hace donaciones a organizaciones locales sin ánimo de lucro para la respuesta y alivio del coronavirus
  • 13 de marzo: Medidas de Baltimore Gas and Electric Company (BGE) para brindar apoyo a los clientes durante la pandemia del coronavirus


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