BGE.COM

Scam Awareness Video Transcript

Brittany, Senior Customer Service Specialist, BGE: A lot of customers are calling and saying BGE is calling them…somehow they’re duplicating our number…they’re calling customers saying please make a payment within 30 minutes or your services are going to be disconnected.

Christiano, Customer Service Supervisor, BGE: BGE will never call a customer and say we need you to pay in this certain timeframe or we’re going to cut your service.

Brittany, Senior Customer Service Specialist, BGE: We always give you turn off notices or notifications before the service is disconnected, we’re not going to call you and say make a payment or we’re going to cut you off…that’s not something we do.
August, Bill Analyst, BGE: A lot of times with customers they are not behind at all. But they’re rushed and they’re made to feel as though they need to do this immediately.

Chimere, Senior Customer Service Specialist, BGE: Know your account status at all times. There’s a plethora of information out there and ways to find out what your true debt is.

Tiffany, Web Team Customer Service Representative, BGE: You have the power to go online and see your bills in real time and kind of put the power back into your own hands when it comes to your account.

Ryan, Customer Service Specialist, BGE: if a customer has any questions, comments or concerns or even if you feel slightly unsure – by all means don’t hesitate to give us a call so we can provide clarification and things of that nature. The number you can call us at is 1.800.685.0123.