We understand that a power outage can make this already challenging time even more difficult. When adverse weather affects our service area, BGE is prepared. If you experience a power outage or need to report a downed wire, please call 877.778.2222. BGE crews are following CDC guidance for social distancing and personal protection while working as safely and quickly as possible to restore power. BGE asks all customers, including those with smart meters, to report their outage. Outages may also be reported online, by texting OUT to MYBGE (69243), and via BGE’s free mobile app available today at the Apple Store or GooglePlay. BGE crews work as safely and quickly as possible to restore power.
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What’s the fastest way to the top of a utility pole? Today, it’s a drone. And they’re helping BGE improve the reliability of your power.
Drones are small, remote-controlled aerial vehicles that can safely investigate normally hard-to-reach equipment that might be elevated, blocked by dense vegetation, or blocked by some other high-risk access challenge.
Here’s what makes them so valuable in maintaining, repairing and replacing BGE equipment:
High quality images and video from multiple angles help BGE identify potential issues sooner so they can be addressed earlier.
Drones operate at a fraction of the cost associated with reaching elevated and/or remote equipment locations.
A drone can perform a full inspection of a site in a fraction of the time it would normally take.
Drones allow BGE personnel to stay safely on the ground while inspecting poles and other equipment.
Every drone operator is required to undergo rigorous training and pass an FAA certification exam.
By flying drones directly to the targeted piece of equipment, it minimizes the need for crews to access private property and significantly reduces the environmental impact of equipment inspections.
• Drone operators will always be identified by a BGE hardhat and a yellow safety vest.
• Please do not engage with a drone operator or approach or touch an active drone.
• Report all suspicious behavior to BGE customer service at
• As with any work area, please use caution when crews are working in your neighborhood.
Download the Drone Brochure